Note: The job is a remote job and is open to candidates in USA. Sabine Loves Travel specializes in providing personalized travel planning services for a wide range of clients. The Customer Service Manager role supports clients by responding to inquiries, researching travel options, assisting with reservations and itineraries, and providing attentive service throughout the planning and booking process.
Responsibilities
- Respond to client inquiries through phone, email, and online communication
- Learn client travel preferences, needs, and budgets
- Research accommodations, cruises, vacation packages, activities, and other travel options
- Assist with reservations and customized travel itineraries
- Provide clients with accurate booking information, policies, and important deadlines
- Follow up on pending requests and existing reservations
- Assist clients with booking changes, cancellations, and travel-related questions
- Maintain accurate and organized client information
- Provide professional and attentive customer service throughout the client experience
Skills
- Strong customer-service and people skills
- Excellent verbal and written communication
- Good organization and attention to detail
- Comfortable learning new online systems and technology
- Ability to manage time effectively and work independently in a remote environment
- Reliable internet access
- Willingness to learn about destinations, suppliers, and the travel industry
- Previous customer service, hospitality, sales, or administrative experience is helpful but not required
- No previous travel agent or travel advisor experience is required
Benefits
- Remote work arrangement
- Training and resources are provided to learn the travel industry, booking systems, suppliers, and client-service process
Company Overview