Note: The job is a remote job and is open to candidates in USA. ICF is hiring an Account Coordinator to support a utility energy efficiency portfolio across Arkansas. The role coordinates community outreach, events, trade ally engagement, lead tracking, and program communications, while providing administrative and project coordination support.
Responsibilities
- Research local community events, public relations opportunities, trade ally events, fairs, festivals, civic meetings, workshops, and other outreach channels that align with utility program goals
- Help develop and maintain an outreach and events calendar, including target audiences, event dates, locations, staffing needs, materials, follow-up actions, and engagement goals
- Coordinate and attend community outreach events to promote program awareness, answer basic program questions, gather leads, and connect customers or stakeholders with appropriate program resources
- Work with trade allies to identify, plan, and support co-branded or partner-supported events, including contractor open houses, customer education sessions, community tabling events, and other engagement opportunities
- Track leads, customer interactions, event participation, trade ally involvement, and follow-up activities using approved tracking tools, spreadsheets, CRM systems, or other program reporting processes
- Prepare outreach summaries, event recaps, lead reports, and other updates to help program leadership assess event effectiveness and refine outreach strategies
- Coordinate with marketing, program management, customer care, implementation staff, trade allies, and client representatives to support consistent messaging and successful event execution
- Support the development, organization, and distribution of outreach materials, event signage, customer handouts, presentations, talking points, and other program resources
- Assist with meeting coordination and logistics, including scheduling meetings, preparing agendas, coordinating room or virtual meeting setup, ordering lunches or refreshments, arranging supplies, and documenting follow-up items
- Maintain organized records for outreach activities, event documentation, contact lists, materials, reports, meeting notes, and related program files
- Provide administrative and project coordination support to help the outreach and operations teams stay organized and responsive to client, customer, and partner needs
- Represent utility programs in a professional, positive, and customer-focused manner during in-person events, phone calls, meetings, and partner interactions
- Support internal team meetings, trade ally meetings, community presentations, and client-facing updates as needed
- Assist with other outreach, operations, and program support tasks as assigned
Skills
- Bachelors Degree
- High School Diploma with 4+ years of experience in outreach, community engagement, event coordination, marketing, customer service, program support, administrative coordination, or a related field
- Must have a valid driver's license
- Proficiency with Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Teams
- Strong verbal, written, and interpersonal communication skills, with a professional, customer-focused approach and the ability to build productive working relationships
- Strong organizational, time management, and attention-to-detail skills, with the ability to manage multiple priorities, deadlines, logistics, and follow-up activities
- Ability to work independently and collaboratively, adapt to changing priorities, and support outreach, events, administrative coordination, and reporting activities
- Strong problem-solving skills, sound judgment, and the ability to appropriately handle confidential or sensitive information
- All candidates must be authorized to work in the United States
- This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements
- Experience coordinating events, meetings, logistics, stakeholder communications, and customer-facing activities, including venues, materials, supplies, and other event needs
- Experience supporting utility, energy efficiency, community outreach, customer education, or similar residential and commercial programs
- Experience engaging with customers, contractors, trade allies, community organizations, local governments, schools, businesses, and other external partners
- Experience tracking leads, customer interactions, outreach activities, and event metrics using CRM systems, spreadsheets, SharePoint, or similar tools
- Experience supporting marketing and outreach activities, including promotional events, public relations, reporting, event recaps, and program updates
Benefits
- Flexible workplace arrangements
- Work-life balance
- Donation matching
- Volunteer opportunities
- Tuition reimbursement
- Access to professional development resources
- 401k matching
- Employee Stock Purchase Plan
- Mileage reimbursement for travel
Company Overview