Note: The job is a remote job and is open to candidates in USA. Covia provides diversified minerals solutions supporting industrial markets such as glass, ceramics, coatings, construction, and water filtration. The Customer Service Representative I processes and manages customer orders, coordinates logistics, resolves invoice blocks, handles complaints and account management, and supports inbound communications in a fast-paced remote environment.
Responsibilities
- Order entry
- Order Confirmation
- Logistics Coordination
- Invoice Block Resolution
- Customer Complaint Management
- Support Month End Close
- Group mailbox management
- Primary Support for Inbound Phone Calls
- Account Management
- Perform Other Duties as Assigned
Skills
- Associate's degree in business or related field
- 2+ years of progressive experience in administrative services and account management
- Basic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in Excel
- Ability to learn ERP Databases, particularly order processing and invoicing
- Detail orientation and the ability to meet deadlines, while collaborating effectively with all stakeholders
- Professional telephone and email etiquette, with an outgoing personality
- Self-motivated, highly organized, and enjoys a fast-paced problem-solving service-driven environment
- Demonstrated experience contributing within a team of professionals to deliver set targets
- Bachelor's Degree preferred
Benefits
- Excellent Healthcare Benefits – medical, vision, dental
- 401K with company matching
- Paid Time Off + Paid Holidays
- Disability plans and Life / AD&D
- Employee Assistance Program
- Advancement opportunities
Company Overview