Note: The job is a remote job and is open to candidates in USA. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, and they are seeking strong customer-focused individuals for the role of Customer Service Collector. The role involves negotiating with customers to collect past due payments while maintaining a professional demeanor and adhering to company policies.
Responsibilities
- Contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies
- Negotiating payment plans and analyzing situations to determine the best course of action while following business practices, policies and State and Federal Laws
- Remaining focused in a goal-oriented atmosphere
- Listening to customers with the intent to understand, influence, evaluate and quickly offering alternatives
- Presenting a professional and friendly demeanor
- Having excellent telephone and communication skills in a call center environment
- Working independently and keeping yourself in check
Skills
- You graduated high school or have your G.E.D
- You can tell the recruiter about your experience relating to the above skills
- You have at least 1 year of experience with Microsoft Office
- You have at least 1 year contact center experience
- You successfully provided the recruiter with the Internet and home requirements below
- Dedicated high speed internet connection (DSL or Cable only)
- Minimum of 100 Mbps – Download
- Minimum of 6 Mbps – Upload
- <100 ms Latency/Jitter/Ping
- High Speed Modem must contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
- Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)
- Must be a dedicated & private room away from general living space
- Free from noise and distractions
- Suitable office furniture
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Company Overview