Note: The job is a remote job and is open to candidates in USA. Compass Experience Labs is a full-service BPO that partners with brands to deliver exceptional customer experiences. The Customer Service Associate provides support through phone, chat, email, and other channels, assisting with orders, products, accounts, and inquiries while resolving concerns and documenting interactions.
Responsibilities
- Provide exceptional customer service through phone, chat, email, and other support channels
- Respond to customer questions, concerns, and requests professionally and efficiently
- Assist customers with orders, products, accounts, and general inquiries
- Listen actively and identify the best solution for each customer
- Handle customer concerns with empathy, patience, and a positive attitude
- Resolve issues while maintaining a high standard of customer experience
- Accurately document customer interactions in the appropriate systems
- Follow established processes, policies, and service standards
- Collaborate with team members and other departments to resolve customer concerns
- Help create a friendly, positive, and memorable customer experience
Skills
- U.S. Candidates must be located in one of the following states: Ohio (OH), Florida (FL), Georgia (GA), Texas (TX), North Carolina (NC), Wisconsin (WI), South Carolina (SC), Alabama (AL), Tennessee (TN) or Michigan (MI)
- 2+ yrs previous call center / contact center experience
- Strong verbal and written English communication skills
- Excellent customer service and interpersonal skills
- Strong problem-solving and active listening abilities
- Comfortable handling customer inquiries in a fast-paced environment
- Ability to navigate multiple systems and applications
- Strong/Reliable Internet wired connection and a quiet remote - work environment (with an uninterrupted power source/back up Internet/Power)
- Willingness to work the required 8:00 AM–5:00 PM PST schedule
- Availability to work 5 days per week with fixed weekends off
Benefits
- Fully Remote Work Setup – Work from the comfort of your home.
- Medical, dental, vision, and ancillary benefits effective the first of the month after 60 days.
- Paid Time Off (PTO) – Enjoy time away to rest, recharge, and spend with family.
- 401(k) Retirement Plan – Eligible after 6 months of employment.
- Fixed Weekends Off – Enjoy a consistent Monday–Friday schedule.
- Career Growth & Development – Build and strengthen your customer service and retail support skills.
Company Overview