Note: The job is a remote job and is open to candidates in USA. The Dorne Region is hiring a Customer Service Associate to help clients understand benefit coverage options. The role involves preparing for scheduled appointments, answering coverage questions, documenting conversations, and following up with clients.
Responsibilities
- Review scheduled client appointments and prepare relevant benefit information before each call
- Listen carefully to questions about coverage options and explain how different plans fit specific situations
- Document conversations accurately and follow up with clients who need additional details
Skills
- If you've worked in retail, hospitality, or any customer-facing role, you already understand the core skill here: listening to what someone needs and helping them find the right answer
Benefits
- Training
- Coaching and ongoing coaching
- Room to grow and build your career
- Remote work
Company Overview