Note: The job is a remote job and is open to candidates in USA. Intermountain Health is a healthcare organization seeking a Customer Service Associate I – Bilingual to assist Spanish-speaking patients with billing inquiries and complaints. The role involves handling inbound and outbound calls, resolving issues, and ensuring patient satisfaction.
Responsibilities
- Provides coverage for Spanish-speaking patients and others for incoming calls and inquiries
- Utilizes various computer systems to resolve patient billing questions and document interactions
- Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion
- Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs
- Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters
- Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards
Skills
- Demonstrated experience in customer service, collections or a call center environment
- Bilingual certification through Alta Language Testing
- Demonstrates basic computer skills
- Demonstrates knowledge of excellent customer service behaviors
- Two (2) Years of experience in customer service, collections or call center environment
- Demonstrates knowledge of healthcare billing compliance regulations
- Demonstrates basic knowledge of general medical billing, insurance and billing processes
Benefits
- We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
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