Note: The job is a remote job and is open to candidates in USA. Stanley Steemer is seeking a remote Customer Service Agent to support customers in a fast-paced service and sales environment. The role involves handling incoming calls, managing cleaning appointments, identifying customer needs, recommending services, and meeting sales targets through upselling and closing opportunities.
Responsibilities
- Answer incoming calls from customers in a professional and engaging manner
- Schedule, confirm, and update cleaning appointments accurately and efficiently
- Identify customer needs and recommend appropriate services to maximize value
- Actively upsell and cross-sell services by educating customers on available options and benefits
- Consistently ask for the sale and work to close every opportunity presented
- Consistently work to meet or exceed sales metrics
- Stay engaged, present, and performance-driven throughout each shift
Skills
- Applicants are required to own a smartphone capable of downloading the Microsoft Authenticator app
- Applicants are required to provide their own computer, two monitors, high-speed internet, webcam, and a USB headset
- Applicants are required to have a quiet, distraction-free, professional workspace
- Friendly and comfortable talking with customers
- Reliable and dependable
- Organized and able to multitask
- Comfortable using computers and learning new systems
- Professional but personable
- At least 18 years of age
Benefits
- Performance incentives
- Upon completion of a 3-week training period, CSAs will be eligible to earn commissions. Most CSAs earn between $18 per hour to $20 per hour
- Flexible schedule, including Saturdays OR Sundays
- Weekly Pay!
- Tenure sales bonus starting at 6 months
- Health Plan, Prescription Drug Program, Dental Plan, Vision Plan
- 401(k) Retirement Plan, Basic Life, Accidental Death & Dismemberment
- Optional Life Insurances
- Employee Assistance Program
- Paid Time Off (PTO) and Paid Sick
- Paid Holidays, Bereavement Leave
- Medical Leave of Absence, Personal Leave of Absence
- Short Term Disability, Long Term Disability, and Employee Discount Programs
- Stability and a variety of different roles that provide a path to career advancement
- Discounts on Stanley Steemer Products and Services
- U.S. manufactured equipment and technicians trained in-house
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