Note: The job is a remote job and is open to candidates in USA. American Customer Care/Premiere Response is hiring a remote Customer Service Representative to support consumers of well-known brands across customer service channels. The role handles inquiries and complaints, documents customer interactions, supports retention, and identifies sales opportunities through upselling and cross-selling.
Responsibilities
- Handle customer inquiries and complaints
- Maximize every sales opportunity by upselling and cross-selling profitable products
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
Skills
- Minimum of 2 years customer service experience in a call center environment
- Experience supporting luxury brand products and services
- Experience supporting home appliances
- Positive and professional demeanor
- Excellent written and verbal communication skills both English and Spanish
- Minimum HS diploma
- Experience with diagnosing and troubleshooting
- Has experience supporting consumer products and/or services
Benefits
- Equipment provided
- Paid training, including product, systems, and remote training via Zoom
- Remote work; employees living in CT or NJ near the offices may be required to come in when necessary
- Promotion opportunities from within
Company Overview