Note: The job is a remote job and is open to candidates in USA. eBay is a global ecommerce company that connects buyers and sellers and creates economic opportunities through its platform. The Customer Operations Specialist provides empathetic customer support by answering inquiries, resolving issues through email, chats, and outbound calls, and collaborating with internal teams to improve customer experiences.
Responsibilities
- Devote yourself to ensuring customer satisfaction
- Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
- Thoroughly answer customer inquiries and problems over email or via outbound call
- Provide timely, empathetic support to customers through our Genesys Cloud system, handling incoming emails and chats with care and making some outbound calls as needed
- Build strong feedback loops between customers and internal teams to continually improve customer experiences
- Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service
Skills
- * Customer support experience with exceptional customer service skills
- * Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
- * Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
- * Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
- * Remote from the continental US
- * Thurs, Fri, Sat, Sun, Mon 9-5:30 MST
- * Bachelor's degree or equivalent a plus
Benefits
- A target bonus
- Restricted stock units (as applicable)
- A full range of medical, financial, and/or other benefits
- 401(k) eligibility
- Various paid time off benefits, such as PTO and parental leave
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