Note: The job is a remote job and is open to candidates in USA. Deel is an all-in-one payroll and HR platform for global teams, aiming to unlock global opportunities. The Customer Operations Manager will manage client relationships, provide strategic guidance, and drive revenue growth while advocating for clients internally.
Responsibilities
- Accounts: This role will manage a diverse portfolio of accounts in their market segment
- Risk: Identify and flag risks that will lead to customer churn. Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications along the way
- Relationships: Build relationships with key stakeholders. Conduct regular business reviews
- Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
- Responsible for providing a high-quality experience to our customers on a day-to-day basis
- Coordinate with internal stakeholders to ensure timely response and completion of customer requests
- Drive adoption of platform features that will lead to a better customer experience and better retention
Skills
- You have a minimum of 4+ years of relevant work experience, including client-facing experience
- Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them
- Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
- Have a strong analytical foundation with the ability to manipulate and synthesize data
- Are curious by nature and interested in making an impact
Benefits
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Company Overview
Company H1B Sponsorship