Note: The job is a remote job and is open to candidates in USA. Canvas Medical is accelerating everyday medicine with an EMR platform built for healthcare automation. They are seeking a Customer Operations Coordinator, Support to handle day-to-day account operations and ticket triage, ensuring smooth operations for customer practices while developing knowledge of the Canvas platform.
Responsibilities
- Handle account unlocks, staff provisioning, and permission changes for customer organizations
- Verify data state using read-only queries against customer databases
- Process routine account requests efficiently and accurately
- Triage incoming tickets from Slack, email, and web forms using established runbooks
- Categorize and prioritize tickets by urgency and impact
- Route complex or technical issues to senior specialists with clear context and initial findings
- Maintain accurate ticket metadata (tags, priority, customer, status)
- Build foundational knowledge of Canvas platform configuration and clinical workflows
- Learn to navigate the Canvas EMR, understand appointment types, note workflows, and basic charting concepts
- Develop familiarity with Canvas documentation, FHIR API basics, and the plugin SDK
- Shadow senior specialists on complex investigations to accelerate learning
- Respond to straightforward customer inquiries with clear, empathetic communication
- Set accurate expectations on timelines and next steps
- Escalate with context — summarize what you've checked and what you've learned before handing off
Skills
- 1+ years in a support, operations, or customer-facing role (technical environment preferred)
- Track record of managing multiple concurrent tasks with attention to detail
- Comfort working in ticketing systems and following established processes
- Basic familiarity with web applications and SaaS platforms
- Willingness to learn SQL, REST APIs, and log analysis tools
- Comfort navigating technical documentation and learning new tools independently
- Interest in healthcare technology
- Willingness to rapidly develop domain expertise in clinical and operational workflows
- Strong written communication
- Organized and process-oriented with good prioritization instincts
- Reliable follow-through on routine tasks while managing competing priorities
- Collaborative mindset and eagerness to learn from more experienced teammates
- Prior healthcare experience is a plus
- Familiarity with EMR systems, clinical terminology, or healthcare billing is a plus
Benefits
- Competitive Salary & Equity Package
- Health Insurance (includes option with 100% family coverage)
- 401k
- Paid Maternity/Paternity Leave (12 weeks)
- Flexible/unlimited PTO
- Home Office Stipend
Company Overview