Note: The job is a remote job and is open to candidates in USA. World Fuel is an industry-leading company with a global team operating in an entrepreneurial and culturally diverse environment. The Customer Experience and Sales Support Specialist supports the Bulk Fuel Sales team through customer onboarding, account maintenance, sales operations, reporting, and customer service. The role coordinates with multiple internal departments to resolve customer needs and improve the overall customer experience.
Responsibilities
- Provide administrative and operational support to the Bulk Sales Team
- Support new customer onboarding, account setup, account maintenance, and customer documentation
- Process customer and account updates within Salesforce, OTS, and other internal systems
- Manage customer requests and help coordinate timely resolution of issues
- Respond to customer inquiries via phone and email while delivering outstanding customer service
- Manage and monitor shared team inboxes and customer communications
- Conduct proactive customer outreach and account wellness calls
- Prepare and distribute operational, sales, and customer-related reports
- Maintain accurate customer records and ensure data integrity across systems
- Coordinate with Credit, Tax, Operations, Marketing, Customer Setup, and other internal teams to support customer needs
- Support special programs, including the Nantucket Reservation Program and seasonal customer initiatives
- Assist with invoicing, funding requests, and other sales support activities
- Help identify opportunities to improve processes and enhance the customer experience
- Prepare and Submit RFPs and Bids: Collaborate with the Sr. Contract Administration Manager and Sales team to ensure RFPs and bids are prepared accurately and submitted on time
Skills
- High school diploma or equivalent
- Experience working in business aviation and/or fuel industries
- Experience in customer service, sales support, account support, inside sales, administrative support, or a related role
- Strong communication and relationship-building skills
- Excellent organizational and time management abilities
- Ability to manage multiple priorities and work independently
- Strong attention to detail and commitment to accuracy
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
- Comfortable learning and utilizing CRM and business systems
- Prepare and Submit RFPs and Bids: Collaborate with the Sr. Contract Administration Manager and Sales team to ensure RFPs and bids are prepared accurately and submitted on time
- Passion for delivering an exceptional customer experience
- Strong follow-up and problem-solving skills
- Ability to work effectively across multiple departments
- Highly organized with excellent attention to detail
- Ability to balance administrative responsibilities with customer interaction
- Positive attitude and willingness to take initiative
- Experience supporting sales teams or customer accounts
- Experience with Salesforce or similar CRM platforms
- Experience working in business aviation and/or fuel industries
- Experience preparing reports and analyzing customer or operational data
Benefits
- Work remotely while supporting a critical customer-facing team.
- Partner with professionals across Sales, Operations, Credit, Marketing, and Customer Experience.
- Build valuable experience in customer service, sales support, and business operations.
- Join a collaborative team that values customer relationships and operational excellence.
- Contribute directly to the success of customers and the Bulk Sales organization.
- Bonus potential
Company Overview