Note: The job is a remote job and is open to candidates in USA. Federato is hiring a Customer Engineer to help insurance carriers and MGUs realize the value of its AI-native platform. The role partners with Sales on technical discovery, solution design, demos, and sales engagements, while developing reusable pre-sales systems, tools, and content.
Responsibilities
- Own technical sales engagements from discovery through close
- Deliver tailored, high-impact demos focused on business outcomes
- Translate customer workflows into Federato configurations including quoting, rating, endorsements, and portfolio optimization
- Lead RFP and security questionnaire completion in collaboration with Product and Security teams
- Build and maintain reusable demo environments reflecting target customer segments
- Develop onboarding materials, configuration libraries, and example rating logic
- Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
- Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
- Contribute to shared team assets like:
- Discovery playbooks
- Configuration scopes and success criteria templates
- Demo setup guides and walkthroughs
- Collaborate with Product and Engineering to align roadmap with customer pain points
- Surface recurring objections and product gaps with clarity and context
- Provide post-sale context to Implementation & Customer Success
Skills
- 6–10+ years in technical presales/solutions engineering
- Hands-on experience in demos, architecture design, and enterprise sales support
- Strong insurance domain knowledge (or curiosity to learn quickly)
- Familiarity with policy lifecycle management, rating, quoting, and underwriting systems
- Ability to communicate technical value to both execs and practitioners
- Coding competence in Javascript and SQL
- Fluency with AI tools such as Gemini and Claude for building and configuring systems
- Experience working at high-growth, early stage start ups
- Degree in Computer Science, Software Engineering, Information Systems, or equivalent
Benefits
- Stock options
Company Overview
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