Note: The job is a remote job and is open to candidates in USA. UKG provides a workforce operating platform that helps organizations use workforce insights and people-first AI to improve productivity and empower talent. The Customer Account Manager will drive sales growth among SMB and Strategic customers through upselling, cross-selling, strategic account planning, customer relationship management, proposals, and collaboration with internal teams to maintain customer satisfaction and account health.
Responsibilities
- Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences
- Industry Expertise: Proactively research and develop expertise in the customer’s industry to advise and support customers on best practices and service expansion
- Sales Campaigns: Develop and maintain a “greenspace” heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts
- Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs
- Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users
- Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders
- Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings
- Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content
- Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams
- Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction
- Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours
Skills
- 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas
- OR 1+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect base
- Minimum of 1 year experience in the technology/software industries
- Ability to travel for face-to-face customer interactions and industry events
- Excellent communication and interpersonal skills
- Proficient in Salesforce
- Thrives in a quick-turn, high-paced environment
- Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills
- Possess strong verbal and written communication skills
- Ability to articulate the value proposition of our product offering
- Bachelor's degree or equivalent practical experience
- Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role
- Experience optimizing and troubleshooting products or services
Benefits
- Performance-based incentive compensation plan
- Payment of commissions as part of total compensation
- Restricted stock unit awards as part of total compensation
Company Overview