Note: The job is a remote job and is open to candidates in USA. Assembly Health is a company focused on being the best in the industry, and they are seeking an experienced Credentialing Account Manager to lead client relationships regarding credentialing and provider enrollment. This role will manage the client success roadmap, drive operational excellence, and serve as a liaison between providers, payers, and internal stakeholders.
Responsibilities
- Serve as main point of contact for assigned clients, addressing inquiries and concerns proactively
- Conduct regular client meetings to review provider enrollment and credentialing data, discuss challenges, and align on goals
- Monitor and analyze key performance indicators (KPIs) such as retention/turnover rate, credentialing turnaround time, Network Adequacy, Net Promoter Score, etc
- Oversee all provider enrollment, credentialing, and re-credentialing activities to ensure accuracy, timeliness, and payer compliance
- Ensure effective tracking, reporting, and documentation of enrollment status, payer communications, and provider data across systems
- Act as the primariy point of contact for complex provider, payer, or claims-related issues
- Identify and implement process improvements to streamline workflows, reduce cycle times, and improve provider experience
- Standardize SOPs, reporting structures, and quality controls across the Provider Relations function
- Analyze trends, bottlenecks, and performance metrics to inform decision-making and continuous improvement initiatives
- Support departmental strategy and scaling efforts as the organization grows nationally
- Serve as a key liaison with internal teams including Revenue Cycle, Operations, Compliance, and Clinical Leadership
- Provide executive-level updates and reporting to leadership on provider enrollment status, risks, and capacity planning
- Ensure clear, professional communication with providers and external partners
Skills
- 5+ years of experience in provider relations, credentialing, enrollment, or healthcare operations
- 2+ years of people management experience, including managing Team Leads or supervisors
- 2+ years of account management or customer success experience, serving as primary point of contact for clients
- Strong understanding of medical billing, payer enrollment, claims resolution, and healthcare workflows
- Proven ability to lead teams, drive accountability, and implement scalable processes
- Bachelor's degree required
- Exceptional organizational, analytical, and reporting skills
- Strong communication skills with the ability to influence across levels and functions
- Proficiency in Microsoft Office Suite and credentialing/enrollment databases
- Ability to thrive in a fast-paced, high-growth environment with evolving priorities
- Detail-oriented with strong problem-solving and decision-making capabilities
- Degree in healthcare administration, business, or process improvement preferred
Benefits
- Eligible employees may have the opportunity to participate in company bonus programs
- Comprehensive benefits package, including medical, dental, vision, 401(k), paid time off
Company Overview