Note: The job is a remote job and is open to candidates in USA. Kit is an email-first operating system for creators who mean business, focused on helping creators grow and monetize their audience. They are seeking a Creative Operations Manager to streamline creative workflows, manage project scheduling, and enhance team productivity by removing blockers and improving internal tools.
Responsibilities
- Get into Notion and learn how the Brand Studio currently operates
- Shadow the intake process and meet your immediate teammates and key stakeholders across the marketing org
- Start building relationships so that future scope and deadline conversations feel collaborative rather than transactional
- Take ownership of request triage and ensure briefs are complete before they reach a Brand Studio team member
- Shadow sprint planning for the first sprint of the month, then take over running point on it for the second sprint
- Keep sprints on track by surfacing blockers early and making confident recommendations when tradeoffs are needed
- Start identifying patterns in the types of work coming in and propose additions to the brand asset menu where repeatable work types have emerged
- Begin using Claude Code (or similar) to build improvements to our internal capacity planning web app, taking a systems-building approach to scheduling and planning problems rather than patching things manually
- Continue refining and improving the internal capacity planning web app and sprint planning processes based on how the team actually uses it and how work actually gets done
- Take on additional project management tasks as assigned, and stay responsible for holding team members accountable to deadlines, surfacing blockers, making necessary tradeoffs and helping the team to increase their output
Skills
- Managing creative or production workflows — intake, briefing, scheduling, and delivery
- Communicating clearly about scope, capacity, and tradeoffs with both creative and non-creative stakeholders
- Running sprint or project planning across multiple concurrent workstreams
- Keeping projects moving in a remote, async environment without needing to be the loudest voice in the room
- Working fluently in Notion (or a comparable project management tool) and understanding how to build systems other people actually use
- Comfortable using tools like Claude Code (or similar) to build or improve internal tools that support planning and scheduling — you don't need to be an engineer, but you should be excited to vibe-code your way to a better system
- 3+ years in a project management, production, or creative operations role, ideally supporting a creative or brand team
- Experience managing intake and prioritization across a high volume of requests from multiple internal stakeholders
- Track record of building or improving project management systems, not just maintaining them
- Experience using no-code or AI-assisted tools to build lightweight internal tools or automations, even informally
- Experience working cross-functionally with marketers, designers, and creative directors to align on scope and timelines
- Comfortable working in a remote-first environment where documentation and async communication do a lot of the heavy lifting
- You're calm when things are chaotic — you don't absorb the team's stress, you help reduce it
- You communicate proactively and don't wait to be asked for a status update
- You can hold a firm position on scope or capacity without being combative about it — you lead with data and a recommendation, not just a 'no'
- You spot problems before they become fires and say something early
- You document your thinking and keep others in the loop without being asked
- You'd rather build a small tool that solves a recurring problem than solve it manually every time
- Needing a clearly defined playbook to feel confident — this role will require you to build the playbook
- Discomfort with ambiguity or shifting priorities; the creative calendar will change and you'll need to adapt without losing the thread
- Preferring to stay in your lane rather than proactively flagging scope or capacity issues upstream
- Relying on synchronous communication to get things done — most of this team operates async across time zones
Benefits
- This is an initial 6-month contract with the opportunity to renew based on business need.
Company Overview