Note: The job is a remote job and is open to candidates in USA. Datavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions. The CPC Processor I Customer Support role handles release-of-information inquiries, documents customer interactions, follows operational procedures, and maintains service quality and productivity standards.
Responsibilities
- Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
- Answering release of information related telephone calls and inquiries accurately and timely
- Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence
- Document all calls, inquiries and resolution in detail in appropriate areas of our software systems
- Follow all department and/or site specific processes and procedures accordingly
- Meet and maintain the department’s productivity and quality assurance expectations
- Responsible for following all company policies and procedures as posted or communicated by management
- Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
- Maintains a high level of professionalism and good rapport with co-workers and members of management
- Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately
- Performs work in accordance with the training and direction provided and adheres to facility specific procedures
- Attends mandatory employee in-service meetings and/or training sessions, if so directed
- Maintain an acceptable attendance record and reports to work as scheduled
- Performs other duties as assigned
Skills
- The exact schedule will be determined based on business needs. Candidates must be available to work an 8.5-hour shift scheduled between 8:00 a.m. and 9:00 p.m. Eastern Time
- High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
- Friendly, professional manner of communication. Good customer service skills
- Experience with multi-line phone system is required
- Computer proficiency: Knowledge of MS-Office at intermediate/advanced level
- Ability to stay organized while working quickly. Strong attention to detail is also required
- Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
- Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
- This job is not eligible for employment sponsorship
- One year experience would be beneficial
- Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
Company Overview