Note: The job is a remote job and is open to candidates in USA. ViaPath Technologies is seeking a customer-facing Technical Solutions Consultant to advise correctional agencies throughout their technology journey. The role supports product adoption and customer success through strategic guidance, presentations, solution expertise, and collaboration with internal teams.
Responsibilities
- Serve as a trusted advisor to customers by providing expertise, guidance, and best practices related to ViaPath products and services
- Build strong relationships with executive, operational, technical, and facility stakeholders
- Design, develop and deliver engaging product demonstrations, solution reviews, and customer presentations that showcase the value of ViaPath solutions
- Monitor contracts within assigned region and engage customers through regular strategic reviews, customer development, and adoption initiatives
- Maintain expert-level knowledge of ViaPath products, associated technologies, hardware, software, and system configurations, including the ability to configure, troubleshoot, and demonstrate solutions in customer-facing environments
- Help customers improve adoption, utilization, and overall success with their existing technology investments
- Identify customer challenges, risks, and opportunities while recommending solutions that align with operational and business objectives
- Partner with Account Management, Product Management, Customer Support, and other internal teams to support customer success, retention, and growth
- Gather customer feedback and provide market insights that help improve products, services, and customer outcomes
- Represent ViaPath at customer meetings, conferences, trade shows, and industry events
- Maintain expertise in correctional operations, industry trends, and the full ViaPath solution portfolio
Skills
- Strong professional presence and polished communication skills
- A well-groomed, business-appropriate, and customer-focused professional image
- Dynamic presentation and training skills
- Confidence engaging with executive, operational, technical, and customer stakeholders
- Accountability, adaptability, and strong follow-through
- Bachelor's degree preferred; equivalent professional experience in corrections, technology consulting, customer engagement, or a related field may be considered in lieu of a degree
- Minimum of five (5) years of experience utilizing ViaPath solutions or other corrections technology platforms
- Direct experience working with correctional agencies or within a correctional environment
- Strong understanding of correctional operations, workflows and technology solutions
- Excellent communication, presentation, relationship-building, and organizational skills
- Ability to translate complex technical concepts into practical operational and business value
- Strong analytical, problem-solving, and time-management skills
- Proficient in Microsoft Office applications including PowerPoint, Word, Excel, Teams, and Outlook, with the ability to create professional customer-facing presentations, documentation, training materials, and solution-related content
- Ability to manage multiple priorities and customer engagements with minimal supervision
- Bachelor's degree
- Equivalent professional experience in corrections, technology consulting, customer engagement, or a related field
- Experience with ViaPath products, services, and customers
- Experience conducting executive business reviews, strategic solution reviews, or customer planning sessions
- Ability to recognize customer risks, adoption opportunities, and growth initiatives
- Experience supporting large-scale technology deployments or customer transformation initiatives
Benefits
- Eligible full-time employees: Medical, Dental & Vision Insurance – multiple plan options designed to support a variety of coverage needs.
- Eligible full-time employees: Employer-provided contribution to the HSA for eligible medical plans; healthcare and dependent care spending accounts available.
- Eligible full-time employees: Flexible Time Off (FTO), including vacation and sick time.
- Eligible full-time employees: Company holidays.
- Eligible full-time employees: Traditional and Roth 401(k) options available, including employer matching contributions.
- Eligible full-time employees: Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
- Eligible full-time employees: Free, confidential Employee Assistance Program (EAP) support for personal, financial, and family matters.
- Eligible full-time employees: Additional well-being resources, including access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.
- Remote-based position located in the contiguous U.S.
Company Overview