Note: The job is a remote job and is open to candidates in USA. ViaPath Technologies is seeking a Corrections Technical Solutions Senior Consultant to advise correctional agencies on using ViaPath solutions and maximizing adoption and value. The role builds customer relationships, delivers demonstrations and strategic reviews, supports customer success and retention, and shares customer feedback and market insights with internal teams.
Responsibilities
- Serve as a trusted advisor to customers by providing expertise, guidance, and best practices related to ViaPath products and services
- Build strong relationships with executive, operational, technical, and facility stakeholders
- Design, develop and deliver engaging product demonstrations, solution reviews, and customer presentations that showcase the value of ViaPath solutions
- Monitor contracts within assigned region and engage customers through regular strategic reviews, customer development, and adoption initiatives
- Maintain expert-level knowledge of ViaPath products, associated technologies, hardware, software, and system configurations, including the ability to configure, troubleshoot, and demonstrate solutions in customer-facing environments
- Help customers improve adoption, utilization, and overall success with their existing technology investments
- Identify customer challenges, risks, and opportunities while recommending solutions that align with operational and business objectives
- Partner with Account Management, Product Management, Customer Support, and other internal teams to support customer success, retention, and growth
- Gather customer feedback and provide market insights that help improve products, services, and customer outcomes
- Represent ViaPath at customer meetings, conferences, trade shows, and industry events
- Maintain expertise in correctional operations, industry trends, and the full ViaPath solution portfolio
Skills
- Strong professional presence and polished communication skills
- A well-groomed, business-appropriate, and customer-focused professional image
- Dynamic presentation and training skills
- Confidence engaging with executive, operational, technical, and customer stakeholders
- Accountability, adaptability, and strong follow-through
- Bachelor's degree preferred; equivalent professional experience in corrections, technology consulting, customer engagement, or a related field may be considered in lieu of a degree
- Minimum of five (5) years of experience utilizing ViaPath solutions or other corrections technology platforms
- Direct experience working with correctional agencies or within a correctional environment
- Strong understanding of correctional operations, workflows and technology solutions
- Excellent communication, presentation, relationship-building, and organizational skills
- Ability to translate complex technical concepts into practical operational and business value
- Strong analytical, problem-solving, and time-management skills
- Proficient in Microsoft Office applications including PowerPoint, Word, Excel, Teams, and Outlook, with the ability to create professional customer-facing presentations, documentation, training materials, and solution-related content
- Ability to manage multiple priorities and customer engagements with minimal supervision
- Bachelor's degree preferred; equivalent professional experience in corrections, technology consulting, customer engagement, or a related field may be considered in lieu of a degree
- Experience with ViaPath products, services, and customers preferred
- Experience conducting executive business reviews, strategic solution reviews, or customer planning sessions preferred
- Ability to recognize customer risks, adoption opportunities, and growth initiatives preferred
- Experience supporting large-scale technology deployments or customer transformation initiatives preferred
Benefits
- Remote-based position located in the contiguous U.S.; travel required up to 75% of the time.
- Eligible full-time employees have access to medical, dental, and vision insurance, with multiple plan options.
- Health Savings Accounts (HSA), including an employer-provided contribution for eligible medical plans; healthcare and dependent care Flexible Spending Accounts (FSA) are available.
- Flexible Time Off (FTO), including vacation and sick time.
- Company holidays.
- Traditional and Roth 401(k) options, including employer matching contributions.
- Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
- Free, confidential Employee Assistance Program (EAP) support for personal, financial, and family matters.
- Additional well-being resources, including access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services. Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents.
Company Overview