Note: The job is a remote job and is open to candidates in USA. FiOptix Inc. is seeking a Customer Service Coordinator I to fulfill and dispatch service requests accurately, timely, and professionally. The role involves managing service tickets, assisting customers across multiple lines of business, coordinating appointments, maintaining accurate system data, and escalating complex or high-priority issues.
Responsibilities
- Input, review, and evaluate trouble and maintenance tickets
- Review all accounts to verify each has been closed out correctly
- Assist customers over multiple lines of business via the appropriate internal systems and process
- Provide real time customer contact when inquiries are received
- Field incoming inquiries from the local office and respond in a timely manner
- Update the appropriate field supervisors and/or managers of any high priority service-related issues or escalations that require immediate attention
- Drive resolution of difficult customer situations; escalate appropriately
- Maintain system data integrity through an accurate work log for all issued tickets
- Ensure appointment times are met and real-time updates are provided
- Other duties as assigned
Skills
- To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required
- High school diploma, general education degree (G.E.D.), or related trade school education
- Three to six months experience working in an inbound/outbound call center environment
- Computer and Microsoft Office proficiency
- Expert data base entry and word processing skills
- Ability to utilize an internal order processing system
- Ability to utilize a workforce management system
- Strong verbal and written communication skills
- Highly organized and detail orientated
- Ability to multi-task and work in a fast-paced environment under tight deadlines
- Strong customer service orientation
- Ability to work independently and as a member of various teams
- Must have a valid driver's license and a driving record that meets Company requirements
- Ability to operate on a seven day per week schedule; weekend shifts may be required, and shifts may vary from week to week
- Ability to sit at a desk for 8-10 hours per day
- Ability to work on a computer for 8-10 hours per day
- Ability to work long and unpredictable hours
- This is a remote position. Company systems require you be based in the US
Benefits
- Full Time
- This is a remote position.
Company Overview