Note: The job is a remote job and is open to candidates in USA. Hapag-Lloyd AG is a leading company in the maritime industry, and they are seeking a Coordinator for Business Development. The role involves acting as a representative to US Government agencies, managing customer portfolios, and supporting business growth through various strategies and customer interactions.
Responsibilities
- + Manages the OTG (Other Government Cargo) Top 40 portfolio for maximizing volume to HLUS
- + Schedules routine customer check-ins with existing customers to strengthen relationships and push for additional volume
- + Schedules discovery calls with new customers / less frequent customers to increase connection and visibility
- + Maintains RA creation, filing, and amendments for OTG contract customers along with quarterly reviews of volume performance to ensure alignment with MQC
- + Ensures proper handling of daily pricing requests through our pricing mailbox for ad-hoc, OOG, and specialized cargo quoting
- + Maintains quarterly updates to our import & export pricing guidelines and sends to DMS for FMC compliance
- + Analyzes guideline rates and related pricing issues including providing input on pricing levels
- + Gains market feedback to help adjust pricing guidelines and competitiveness for manual quoting
- + Identifies pain points for customers to help secure more cargo
- + Monetizes the value of HL US Flag premium service to increase revenue
- + Tracks opportunities via excel log and present opportunities for the weekly KPI meeting
- + Handles customer education on our US Flag services and online tools
- + Handles large RFQs for project cargo bids, food aid bids, and yearly contract updates
- + Supports the booking team with quotation or rate issues, routing adjustments (CODs), Balboa rejections, and troubleshooting questions
- + Assists the documentation team with invoicing issues, AF exceptions, and missing charges for bookings
- + Exhibits a strong capacity for independent learning and initiative in applying newly acquired skills.
- + Handles monthly and ad-hoc updates for our Military Contract
- + Assists with development of automation process to increase productivity for the sales department
- + Attends shipping conferences for networking and outreach opportunities
- + Reviews dispute log weekly and actions sales related disputes
- + Reviews monthly ICCL reports for Sales and submits in SAP
- + Works with the Equipment Department to determine equipment availability
- + Communicates with various internal departments to resolve customer issues
Skills
- Associate's degree required
- 3 years of experience in the Maritime Industry
- Equivalent combination of education and experience preferred
Company Overview