Note: The job is a remote job and is open to candidates in USA. Northern Shore Capital is a sector-focused private investment firm partnering with healthcare management teams to build and scale stronger organizations. The COO / Operations Leader will build scalable operational infrastructure for a multi-site behavioral health and psychiatry platform, drive performance, strengthen provider and clinical operations, support market expansion, and lead acquisition integration.
Responsibilities
- Establish and refine the operating infrastructure required to support a growing multi-site behavioral health platform
- Develop standardized workflows, operating procedures, performance expectations, and management routines across locations
- Identify operational gaps and implement scalable solutions that improve consistency, efficiency, and patient experience
- Build an operating model capable of supporting both organic growth and acquisition-driven expansion
- Partner with leadership to ensure the appropriate organizational structure, staffing, and resources are in place as the platform grows
- Develop and monitor operational KPIs across locations, providers, and service lines
- Improve visibility into provider productivity, patient access, scheduling, utilization, capacity, and location-level performance
- Identify performance gaps and partner with local and functional leaders to develop and execute improvement plans
- Establish regular operating reviews and accountability processes tied to key priorities
- Translate operational data into actionable recommendations for leadership
- Partner with clinical leadership to support provider scheduling, capacity management, and workforce planning
- Improve patient access while optimizing provider utilization and productivity
- Support recruiting, onboarding, retention, and workforce planning initiatives in partnership with clinical and talent leadership
- Develop operating processes that support a consistent patient and provider experience across the organization
- Balance operational efficiency with clinical quality, compliance, and patient care priorities
- Partner with leadership to evaluate opportunities for new locations, services, and markets
- Develop operational plans for de novo locations and other growth initiatives
- Support market launches, including staffing, workflows, systems, training, and performance monitoring
- Ensure new locations and services are integrated into the platform’s operating model and performance expectations
- Participate in operational diligence for potential acquisitions and partnerships
- Assess organizational structure, staffing models, workflows, systems, operational performance, and integration requirements
- Lead or support post-close operational integration
- Standardize key processes, reporting, systems, and performance expectations across acquired practices and locations
- Partner with leadership to establish and execute post-close priorities and integration plans
- Evaluate and improve operational systems related to scheduling, patient access, practice management, workforce management, reporting, and communication
- Partner with technology and functional leaders to improve data visibility and operational reporting
- Develop scalable SOPs, playbooks, and management processes that can be applied across the organization
- Identify opportunities to simplify, automate, and improve processes as the platform grows
Skills
- Progressive healthcare operations leadership experience, ideally at the Director, Vice President, COO, or comparable level
- Demonstrated experience building, improving, or scaling multi-site operations
- Strong understanding of provider-based healthcare operations, including scheduling, patient access, provider productivity, utilization, and workforce planning
- Experience developing and managing operational KPIs and performance dashboards
- Demonstrated ability to standardize processes while maintaining appropriate flexibility at the local level
- Strong analytical and problem-solving skills with the ability to translate data into operational action
- Proven ability to lead through change and create accountability across teams
- Strong communication and executive presence with the ability to partner effectively with CEOs, clinicians, investors, and functional leaders
- Hands-on leadership style with the ability to move comfortably between strategic priorities and detailed execution
- This person will be comfortable operating in a fast-evolving environment where not every process has already been defined
- They will have the judgment to determine what needs to be standardized, the discipline to drive execution, and the leadership skills to bring teams along through change
- Experience within behavioral health, psychiatry, physician practice management, healthcare services, or another multi-site provider organization is strongly preferred
- Private equity-backed, founder-led, or high-growth healthcare experience preferred
- Experience supporting acquisitions, integrations, new locations, or market expansion is highly valuable
- Experience understanding the key drivers of a provider-based healthcare business—including provider productivity, patient access, scheduling, capacity utilization, staffing, location-level performance, and the patient experience—will be particularly valuable
Company Overview