Note: The job is a remote job and is open to candidates in USA. The Jed Foundation (JED) is a nonprofit organization focused on protecting the emotional health of teens and young adults and preventing suicide. JED is seeking a temporary Contract Salesforce Administrator to execute assigned Salesforce NPSP administration tasks, maintain data integrity, manage user support requests, and build reports and dashboards under the direction of the senior team.
Responsibilities
- Serve as an administrator for JED’s Salesforce NPSP instance, focusing on assigned tasks
- Manage user accounts, profiles, and page layouts as directed
- Implement customizations in Salesforce, including creating and maintaining custom fields, workflows, and validation rules based on provided requirements
- Assist with data integrity by performing regular data cleanup, de-duplication of records, and audits as assigned
- Execute routine and complex data migration, integration, and mass-update tasks using Salesforce Data Loader, Data Import Wizard, or similar tools (e.g., Jetstream)
- Support Salesforce updates and help test new features or third-party applications in sandbox environments before deployments
- Build and maintain reports and dashboards to meet stakeholder requests
- Provide timely and effective technical support to all staff by managing and resolving issues through an internal ticketing system
- Assist in updating and maintaining clear documentation (user guides) for Salesforce processes
- Owns task-level Salesforce administration (user accounts, customizations, data integrity) for JED’s NPSP instance
- Executes tasks assigned by the senior team; does not plan or prioritize work independently
Skills
- 1-3 years of hands-on experience as a Salesforce Administrator
- Must have experience with the Non-Profit Success Pack (NPSP)
- Proficiency in Salesforce configuration (workflows, custom fields) and data analysis using reports and dashboards
- Strong analytical and problem-solving skills, with a keen attention to detail particularly when handling sensitive and/or large volumes of data
- Excellent communication skills for handling support tickets and user interactions in a collaborative and friendly manner
- Adaptability to thrive in a fast-paced, evolving technology landscape
- A genuine passion for and alignment with JED's mission
- MUST be based in the United States
- Must be willing to work EST hours to support our org
- Salesforce certifications (e.g., Certified Administrator)
- Direct experience working in a non-profit organization
- Familiarity with related tools like Google Workspace, Slack, or Asana
- Experience with DevOps tools such as Gearset
Benefits
- Fully remote work arrangement
- Opportunity to contribute to protecting the emotional health of millions of teens and young adults
- Opportunity to contribute to systemic change in how high schools and colleges approach mental health
- Supportive, inclusive environment where mental health is prioritized and stigma is non-existent
- Opportunity to help equip the next generation with resilience and life skills
Company Overview