Note: The job is a remote job and is open to candidates in USA. PeopleGrove empowers colleges and universities with technology for student, alumni, clinical, mentorship, and career-readiness engagement. The Contract & Billing Operations Manager will lead end-to-end contract negotiations with higher education partners while supporting billing plans, collections, contract tracking, and alignment between deal terms and finance operations.
Responsibilities
- Lead contract negotiations with higher education partners across new sales agreements, renewals, and RFP responses
- Manage the full contract lifecycle: drafting, redlining, negotiation, internal approval, execution, and renewal tracking
- Turn around redlines promptly, balancing legal and business risk against deal velocity
- Make independent, pragmatic decisions on contract terms within established risk tolerances, escalating only when truly necessary
- Serve as the primary liaison with partner institutions' procurement and legal offices, guiding contracts through their internal approval processes
- Build and maintain a system for tracking key contract data (renewal dates, terms, obligations, risk flags) to support proactive account and revenue management
- Partner with the Controller and Finance team to ensure contract terms align with billing, revenue recognition, and budgeting needs
- Support billing plan setup and collections efforts as needed, helping ensure contract terms are accurately reflected downstream
- Maintain and improve contract templates, playbooks, and negotiation workflows over time
- Identify process bottlenecks in the contract-to-cash workflow and recommend improvements
Skills
- Proven experience negotiating and managing contracts end-to-end, ideally in a B2B, SaaS, or higher education context
- Experience working with institutional procurement and/or legal review processes (higher education experience strongly preferred but not required)
- Strong project management and organizational skills, with the ability to track and report on contract data across a portfolio
- Comfort making pragmatic business judgment calls on contract terms rather than defaulting to escalation
- Exposure to billing, invoicing, or collections processes, or a strong interest in developing this skill set
- Experience with Salesforce (or similar CRM), especially for contract tracking and reporting
- Excellent written and verbal communication skills, with the ability to negotiate confidently with both legal and non-legal stakeholders
- A collaborative, low-ego approach - this role succeeds by removing friction, not adding process for its own sake
- Ability to manage a high volume of concurrent negotiations without losing track of details
Benefits
- Annual bonus
- Flexible PTO
- Hybrid/remote work options
- Full medical, dental, and vision coverage
- 401(k) with generous company match
- Financial planning resources
- Company-paid life and disability insurance
- Collaborative, purpose-driven culture
Company Overview