Note: The job is a remote job and is open to candidates in USA. Legal.io is seeking an experienced Services Contract Administrator to support the Revenue Operations team of a leading cybersecurity and enterprise software company. The role coordinates high-volume service contract requests, reviews and negotiates contract terms, maintains documentation, partners with cross-functional teams, and drives process improvements.
Responsibilities
- Manage a high-volume queue of service scope requests, ensuring timely response and adherence to internal service level agreements (SLAs)
- Review, prioritize, and coordinate incoming contract requests, escalating issues to appropriate stakeholders when necessary
- Prepare, update, and maintain service scoping documents and related contract documentation
- Review contracts and service agreements for compliance with approved company standards and identify non-standard terms requiring additional review
- Track contract revisions, approvals, document versions, and negotiation history throughout the contract lifecycle
- Identify contractual risks and recommend practical solutions that balance legal and business objectives
- Support negotiations of standard and non-standard service contract terms with customers and internal stakeholders
- Partner closely with Sales, Professional Services, Legal, Finance, Customer Success, and Partner teams throughout the contracting process
- Generate reports on contract volume, turnaround times, and non-standard requests for management
- Develop and maintain contract templates, standard language, playbooks, and operational documentation
- Support process improvement initiatives, including workflow optimization and implementation of new systems and tools
- Deliver training and guidance to Sales and Go-to-Market teams on contract processes and service request procedures
- Support additional operational initiatives as assigned
Skills
- • Bachelor's degree or equivalent professional experience
- • 3+ years of experience in contract administration, legal operations, revenue operations, or commercial operations
- • Strong understanding of commercial contracts, legal terminology, and contract administration best practices
- • Experience working with Salesforce CRM or similar enterprise platforms
- • Excellent organizational skills with the ability to manage multiple priorities simultaneously
- • Strong written and verbal communication skills
- • Exceptional attention to detail and commitment to accuracy
- • Ability to work independently while collaborating effectively across cross-functional teams
- • Strong customer service orientation and stakeholder management skills
- • Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint
- • Highly organized and process-driven
- • Customer-focused with excellent interpersonal skills
- • Proactive and solutions-oriented
- • Comfortable working in a fast-paced, high-volume environment
- • Strong sense of ownership and accountability
- • Passion for continuous process improvement
- • Experience supporting enterprise software, SaaS, cybersecurity, or technology organizations preferred
- • Experience supporting Professional Services or Customer Success organizations
- • Familiarity with contract lifecycle management (CLM) systems
- • Experience developing contract templates, playbooks, or operational documentation
- • Experience improving business processes, workflows, and operational systems
- • Experience within a high-growth SaaS, cybersecurity, or enterprise technology company
Benefits
- Remote work in the United States
- Opportunity to support a leading global cybersecurity company
- High-impact role at the intersection of Sales, Legal, Professional Services, and Customer Success
- Exposure to enterprise contract operations and strategic process improvement initiatives
- Collaborative environment with opportunities to improve systems, workflows, and customer experience
Company Overview