Note: The job is a remote job and is open to candidates in USA. Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with aphasia. They are seeking a Continuing Education Administrator who will ensure compliance with ASHA Continuing Education Board requirements and serve as the primary contact between Lingraphica and ASHA, while also supporting external speech-language pathologists with course completion inquiries.
Responsibilities
- Serve as the primary, day-to-day liaison and contact person with ASHA in order to safeguard a mutually beneficial relationship, and Lingraphica’s reputation as a CEU provider
- Run ASHA reports, check for accuracy, and submit to CE governing bodies
- Audit and confirm course rosters
- Respond to inquiries and audits from ASHA and other CE governing bodies in a timely manner
- Provide customer follow-up to inquiring learners who have questions about the status of their course completion, course options, etc
- Work with Education and Marketing/Events teams to register and report all course offerings, cancellations and reschedules to maintain accuracy of all course offerings
- Maintain an organized system for required file maintenance of all correspondence
- Proofread, format, and generate CE course promotional materials for course registration purposes
- Ensure accurate and timely registration of all existing live and on-demand/self-study offerings on a weekly, monthly, and annual basis
- Edit Instructional Personnel Bios as needed, to update promotional materials
- Generate and e-mail certificates of completion prior to 2021 to SLPs upon their request and provide guidance to accessing learner certificates of completion via our LMS
- Follow all current ASHA CE requirements and procedures and apply any new updates by date of implementation
- Contribute to Education and Research team initiatives
- Provide support for the LMS platform (troubleshooting, support, and maintaining monthly self study offerings)
- May be required to perform other duties as assigned
Skills
- Associate's Degree and/or equivalent combination of education and work experience
- 3-5 years administrative experience
- Experience with computer programs including Excel, Outlook, OneDrive, Zoom, Slack, Basecamp, Adobe, LMS systems, and CRM systems
- Ability and willingness to take and pass required exam for CE governing body
- Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings
- Excellent verbal and written communication skills
- Excellent proofreading and accurate reporting skills
- Ability to work independently and autonomously
- Ability to learn and adhere to all ASHA CE requirements and procedures
- Professional demeanor and customer service skills
- Highly organized with proven track record of adherence to deadlines
- Administrative experience within Education or Educational Programs
Benefits
- In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace.
- Travel by air is required up to two (2) times per year within the US for in-person team meetings and an all-company meeting.
- At Lingraphica, we are committed to creating an inclusive and accessible environment for all employees.
- We recognize that everyone’s needs are unique, and we are happy to provide reasonable accommodations to support individuals with disabilities in performing the essential functions of the job.
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