Note: The job is a remote job and is open to candidates in USA. PTSOL - Progressive Technology Solutions is seeking a Content Modernization Author to support enterprise knowledge management initiatives. The role modernizes and standardizes procedural, policy, reference, and knowledge content; collaborates with subject matter experts and content owners; and prepares knowledge assets for migration, enterprise search, and future AI-enabled knowledge experiences.
Responsibilities
- Review, analyze, and modernize existing procedural, policy, reference, and knowledge content in accordance with EKM standards
- Rewrite and restructure content using approved AI-enabled technologies, templates, content models, style guides, metadata standards, and taxonomy requirements to improve content quality, consistency, and AI readiness
- Collaborate with business unit SMEs and content owners to validate content accuracy, completeness, and business intent
- Ensure content adheres to plain-language and user-centered design principles to improve findability, comprehension, and usability
- Apply metadata, tagging, classification, and content governance standards to support enterprise search and AI-readiness initiatives
- Participate in content inventories, audits, and gap analyses to identify outdated, redundant, or duplicate information
- Align content with established migration requirements and prepare knowledge assets for future platform migration activities
- Support testing, validation, and issue remediation activities associated with content modernization, migration, and knowledge management platform initiatives
- Support quality assurance reviews and remediation activities to ensure published content meets EKM standards
- Track content modernization progress and maintain status reporting for assigned business units and content portfolios
- Identify opportunities to improve content consistency, governance compliance, and end-user experience
- Participate in training, workshops, and content governance activities related to EKM modernization efforts
Skills
- • Bachelor's degree in Communications, English, Journalism, Technical Writing, Knowledge Management, Business, Education, or related field, or equivalent combination of training and experience
- • Experience creating, editing, or managing business, operational, instructional, procedural, or knowledge-based content
- • Experience collaborating with subject matter experts to capture and document business processes and procedures
- • Experience organizing complex information into concise, easy-to-understand documentation
- • Experience working within defined content standards, templates, style guides, or governance frameworks
- • Strong editing, proofreading, and quality assurance skills
- • Strong written and verbal communication skills
- • Strong organizational, planning, and time management skills
- • Ability to manage multiple assignments simultaneously while meeting established deadlines
- • Experience using Microsoft Office applications, including Word, Excel, PowerPoint, Teams, and SharePoint
- • Ability to work effectively in cross-functional and matrixed environments
- • Experience supporting enterprise content modernization, content migration, or knowledge management initiatives
- • Experience with structured authoring, content architecture, metadata management, or taxonomy development
- • Experience working in financial services, banking, credit unions, regulated industries, or large enterprise environments
- • Knowledge of knowledge management principles, content governance practices, and enterprise search optimization
- • Experience using knowledge management platforms, content management systems, or digital knowledge repositories
- • Familiarity with AI-readiness concepts, including content standardization, metadata enrichment, and content quality optimization
- • Understanding of user experience (UX) writing and information architecture principles
Benefits
- Remote work; open to all locations
Company Overview