Note: The job is a remote job and is open to candidates in USA. Horizontal Talent is offering a remote contract opportunity supporting a highly visible enterprise content platform operations initiative. The Content Platform Operations Engineer will provide Level 2 production support, troubleshoot CMS and digital application issues, support releases, improve observability and reliability, perform root-cause analysis, and automate recurring operational tasks.
Responsibilities
- Provide Level 2 operational support for enterprise content platforms and digital applications
- Troubleshoot production issues across CMS platforms, web applications, APIs, integrations, and deployment pipelines
- Support releases and production deployments while helping improve the overall deployment process
- Investigate incidents to identify whether issues stem from applications, infrastructure, pipelines, or downstream dependencies
- Partner with cloud and DevOps teams to resolve platform issues and improve operational reliability
- Enhance monitoring, logging, alerting, and dashboarding to improve visibility into production health
- Perform root-cause analysis and help implement lasting fixes for recurring issues
- Create and maintain runbooks, knowledge articles, and troubleshooting documentation
- Identify opportunities to automate repetitive support tasks and streamline operations
- Collaborate with development and platform teams to transition new functionality into support
Skills
- 7+ years of experience in application support engineering, platform operations, production engineering, DevOps, CMS engineering, or a related field
- Hands-on experience supporting AEM and/or Sitecore
- Strong incident management and production troubleshooting skills
- Experience supporting application releases and enterprise deployments
- Ability to troubleshoot web applications, APIs, integrations, and distributed systems
- Working knowledge of JavaScript and React-based applications
- Experience with monitoring, logging, and observability tools
- Familiarity with GCP, Azure, or similar cloud environments
- Strong analytical skills for reviewing logs, errors, performance issues, and incidents
- Excellent documentation, communication, and collaboration skills
- Experience with both Adobe Experience Manager and Sitecore
- Background in Content-as-a-Service or headless CMS environments
- Experience working with REST APIs and API gateways
- Familiarity with CI/CD tools such as GitHub Actions, Azure DevOps, or Jenkins
- Scripting experience with Python, PowerShell, Bash, or JavaScript
- Experience with Docker and Kubernetes
- Exposure to GCP and/or Azure in production environments
- Interest in SRE practices and operational automation
Benefits
- Remote contract opportunity
- Inclusive, respectful, and equitable workplace where different perspectives and experiences are valued
Company Overview