Note: The job is a remote job and is open to candidates in USA. Pacer Group is seeking a Senior Content Designer for a remote contract role focused on digital pharmacy and healthcare experiences. The role leads content strategy and UX content design, partners with cross-functional teams through launch, and develops scalable content systems and AI-powered experiences while meeting accessibility, health literacy, compliance, and usability requirements.
Responsibilities
- Own content strategy and UX content design for digital healthcare/pharmacy experiences
- Partner with product designers, researchers, engineers, and product teams from concept through launch
- Create UX copy, messaging, content structures, and reusable content patterns
- Map content across end-to-end customer journeys and multiple channels
- Apply content standards, governance, design systems, taxonomies, and metadata strategies
- Ensure content meets accessibility, health literacy, compliance, and usability requirements
- Participate in feature kickoffs, design reviews, requirements meetings, and stakeholder discussions
- Defend content decisions and resolve conflicting stakeholder feedback
- Collaborate with engineering on implementation questions, error messages, triggers, and edge cases
- Develop and test AI prompts and explore conversational/agentic experiences
- Use AI tools to accelerate content creation, research synthesis, and repeatable workflows
- Help establish scalable content standards for AI-powered experiences
Skills
- • 5+ years of dedicated Content Design, Content Strategy, or UX Writing experience
- • Strong hands-on Figma experience
- • Experience with content systems, content governance, design systems, and reusable content patterns
- • Hands-on experience with AI/GenAI tools such as ChatGPT, Claude, Gemini, Copilot, Cursor, or similar
- • Bachelor's degree required
- • Experience with healthcare, pharmacy, PBM, or another regulated industry preferred
- • UX certification preferred
Benefits
- Medical
- Dental
- Vision
- 401(k)
Company Overview