Note: The job is a remote job and is open to candidates in USA. Ventriloquent is a people-first content agency that specializes in matching product teams with writing talent. They are seeking a Content Designer to optimize compliance flows and create user-centric experiences that simplify complex legal requirements.
Responsibilities
- Tame Global KYC: Optimize existing 'Know Your Customer' flows and craft proactive communications that keep our hosts verified and legal across the planet
- Architect AI Logic: Design and refine how our AI customer support agents handle sensitive compliance use cases—shaping step-by-step instructions and rules governing live-agent escalation
- Partner with Legal: Uncover what’s •really• required, finding common ground with cross-functional teams to ensure our copy remains transparent and clear
- Build Brand Love: Translate rigid legal mandates into emotive, meaningful product experiences that build trust with our community
Skills
- 5–9 years of content design or UX writing experience, ideally navigating the high-stakes world of fintech, payments, or insurance
- Systems-Level Thinking: You don't just write labels; you solve complex technical challenges by understanding how one requirement impacts the entire ecosystem
- Technical Diplomacy: You speak the language of regulators and lawyers but can break it down so the rest of us actually know what's going on
- Investigative Curiosity: You have a track record of uncovering requirements and not stopping until the solution is user-centric
- The Signature Skill: Bulletproof writing and editing skills are non-negotiable
- Portfolio: Please share a portfolio of recent work that shows us how you simplify the complex
Benefits
- Fully remote
- Contract Type: 1099
- Immediate start through the end of the year
Company Overview