Note: The job is a remote job and is open to candidates in USA. DailyPay is the leader in On-Demand Pay, helping employers modernize how people get their pay. The Content Administrator on the Learning and Development team translates complex product specifications into actionable support content, maintains internal scripts and external FAQs, and develops AI-assisted content workflows. The role also partners with Legal, Studio, Product, and Operations stakeholders to ensure accurate, concise, and brand-aligned communications.
Responsibilities
- Knowledge Base Maintenance: Create and update external user-facing FAQ content for DailyPay’s core products (US EWA, DP Card, etc.) and upcoming international launches
- Agent Empowerment: Develop internal Knowledge Base articles and support scripting (talk tracks) to ensure agents provide accurate, on-brand resolutions
- AI-Enabled Content Workflows: Design, implement, and maintain AI-assisted content workflows (e.g., article auto-drafting, smart tagging, automated verification cadences) within Zendesk and adjacent tools — including the human QA loops, documentation, and performance monitoring required to keep them accurate and reliable after launch
- Internal Communications: Draft ad-hoc internal content such as team newsletters, Slack announcements, and email notifications to keep the Operations team informed
- Editorial Collaboration: Partner with the Legal and Studio teams to perform proofreading, revisions, and brand-voice alignment across all Support collateral
- Content Planning Support: Work with Product stakeholders and L&D team members to execute a content roadmap that anticipates upcoming product releases and feature updates
- Brand Consistency: Ensure all generated content adheres to DailyPay’s established brand voice and tone, tailoring messaging for diverse user personas
- Project Tracking: Manage personal project timelines diligently to ensure all content assets are delivered in alignment with product launch cycles and team deadlines
Skills
- • Relevant Experience: 2+ years of experience in technical copywriting, content management, or instructional design within a fast-paced technology environment
- • Writing Proficiency: Strong editorial skill set with a proven ability to simplify complex technical processes into clear, user-friendly documentation
- • Technical Aptitude: High proficiency with Google Workspace; hands-on experience building or managing AI-assisted content workflows (prompt design, output QA, automation tools)
- Zendesk administration experience strongly preferred
- • Collaborative Mindset: Experience engaging with cross-functional stakeholders (Product, Engineering, Support) to gather information and solicit feedback
- • Organizational Skills: Demonstrated ability to manage multiple tasks simultaneously while maintaining high attention to detail and meeting deadlines
- • Educational Foundation: Bachelor's degree in Communications, English, Technical Writing, or a related field (or equivalent practical experience)
- Zendesk knowledge base experience is highly •desirable•
- Zendesk administration experience strongly preferred
Benefits
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Company Overview
Company H1B Sponsorship