Note: The job is a remote job and is open to candidates in USA. CardFlight is a payments technology company that helps small businesses accept electronic payments through its SwipeSimple platform. The Account Manager will grow the reseller channel by expanding existing partner relationships, securing new channel partners, increasing revenue, managing client implementations, and addressing customer needs.
Responsibilities
- Manage and develop strategies to increase revenue from existing and new clients through upselling and cross-selling
- Identify, target, and secure new business opportunities to resell our product offering
- Discover and sell to new Channel Partners interested in selling Swipe Simple
- Solution selling- Understand customer pain points and present tailored software solutions that address their needs
- Own and manage project plans for clients for any new implementations or major product introductions
- Address, resolve, and record any customer issues that arise pertaining to product usage, technical support, merchant onboarding & general account satisfaction
- Travel for onsite client meetings, trade shows, and industry events as needed
- Build and maintain senior management relationships within the key partners and customer relationships
- Maintain customer relationship management systems
- Collaborate cross functionally to identify customer trends and feature requests
Skills
- 5+ years account management in merchant acquiring and payments industry
- Experience in developing and executing sales strategies to increase revenue from existing and new clients through upselling and cross-selling
- Strong organizational skills, the ability to balance multiple deliverables and meet deadlines
- Strong executive presence and exceptional oral and written communication skills to Sr Leadership and executives at Partner resellers
- Ability to influence internal and external decision makers to get results
- Experience communicating with external clients and internal teams to assure all commitments and deliverables at met
- Ability to develop a high level of technical product understanding of our solutions
Benefits
- US location-neutral work environment
- Home-office equipment stipend
- Flexible paid time off
- Employee Engagement (Lunch & Learns, team building events)
- Learning & Development culture
- Comprehensive Health Benefits
- Commission: $20,000 – $45,000
- Annualized Company Performance Bonus: $5,000
- Company Stock Options: 10,000
- Remote flexibility and autonomy
Company Overview