Note: The job is a remote job and is open to candidates in USA. Intellectt Inc is hiring a Contact Center AI Engineer/Architect for a remote contract role. The position focuses on designing and integrating agentic AI, generative AI, and contact center solutions across cloud platforms, enterprise systems, and AI frameworks, while leading client workshops, solution discussions, demonstrations, roadmaps, and technical mentoring.
Responsibilities
- 8+ years of experience
- 3+ developing AIbots/agents
- Strong hands-on experience with Agentic AI, GenAI/LLMs, NLP/NLU, and multi-agent/orchestration patterns
- Strong programming skills in Python and/or Java
- Experience across multiple AI platforms/frameworks — not limited to one vendor
- Exposure to platforms such as Kore.ai, Google CCAI, Azure OpenAI, AWS Lex/Amazon Connect, OpenAI, or similar
- Experience integrating AI solutions with CCaaS, CRM, APIs, databases, and enterprise systems
- Exposure to contact center platforms such as NICE Xone, Genesys, Five9, Amazon Connect, etc
- Strong cloud experience across Azure/AWS/GCP
- REST/SOAP APls, microservices, OAuth2/JNT and enterprise integration experience
- Experience with CI/CD, monitoring, security, and AI solution governance
- Leadership is important: This is a senior, client-facing role. The candidate should be comfortable leading client workshops, architecture/solution discussions, demos/POCs, defining AI roadmaps, and mentoring technical teams while remaining hands-on when required
- IdeaI profile: Platform-agnostic AI Engineer/Architect with strong Agentic AI+ contact center transformation experience and the ability to quickly learn new AI platforms
Skills
- 8+ years of experience
- 3+ developing AIbots/agents
- Strong hands-on experience with Agentic AI, GenAI/LLMs, NLP/NLU, and multi-agent/orchestration patterns
- Strong programming skills in Python and/or Java
- Experience across multiple AI platforms/frameworks — not limited to one vendor
- Exposure to platforms such as Kore.ai, Google CCAI, Azure OpenAI, AWS Lex/Amazon Connect, OpenAI, or similar
- Experience integrating AI solutions with CCaaS, CRM, APIs, databases, and enterprise systems
- Exposure to contact center platforms such as NICE Xone, Genesys, Five9, Amazon Connect, etc
- Strong cloud experience across Azure/AWS/GCP
- REST/SOAP APIs, microservices, OAuth2/JWT and enterprise integration experience
- Experience with CI/CD, monitoring, security, and AI solution governance
- Leadership is important: This is a senior, client-facing role. The candidate should be comfortable leading client workshops, architecture/solution discussions, demos/POCs, defining AI roadmaps, and mentoring technical teams while remaining hands-on when required
- Ideal profile: Platform-agnostic AI Engineer/Architect with strong Agentic AI+ contact center transformation experience and the ability to quickly learn new AI platforms
- Applicants must be authorized to work in the United States
Benefits
- Remote work arrangement
- 6 month contract (possible extension)
- This a contract position does not include employer-provided benefits.
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