Note: The job is a remote job and is open to candidates in USA. HALOCK Security Labs is a full-service information security consulting firm. The Consulting Operations Manager will manage cybersecurity consulting engagements from handoff through closeout, coordinating schedules, staffing, billing, scope control, client communication, and delivery quality. The role also maintains project and financial controls and improves operational workflows while protecting sensitive information.
Responsibilities
- Own cybersecurity consulting engagements from internal handoff through scheduling, delivery, billing, and closeout
- Translate statements of work into project schedules, consultant assignments, milestones, dependencies, and billing triggers
- Coordinate capacity across a small billable team, balancing client commitments, consultant skills, utilization, and deadlines
- Maintain Excel-based project and financial controls using formulas, structured tables, lookups, WORKDAY, SUMIFS, and related functions
- Administer milestone billing and contract mechanics, including deliverable-based invoice dates, payment schedules, scope reductions, credits, and billing reconciliation
- Lead client communication, resolve delivery or billing disagreements, and maintain a clear, fact-based position when necessary
- Identify scope creep, quantify its effect, and convert out-of-scope requests into approved change orders before work proceeds
- Oversee testing, findings, reporting, and retesting workflows; improve operational tools and handoffs while protecting sensitive client and financial information
Skills
- Experience managing projects or operations in a professional services, consulting, or other billable environment
- Advanced Excel capability, including formulas, structured tables, lookups, WORKDAY, SUMIFS, date logic, and reconciliation - not simply data entry or workbook maintenance
- Working knowledge of milestone billing, contract mechanics, deliverable-based invoicing, scope reductions, and change orders
- Experience coordinating schedules and capacity for a small team of specialized professionals
- Strong client-facing written and verbal communication, with the judgment to manage disputes constructively and defend a well-supported position
- Cybersecurity literacy covering common offensive or defensive assessment types, findings, evidence, remediation, and severity ratings
- Demonstrated self-direction, problem solving, scope discipline, and discretion with sensitive vulnerability, client, pricing, and margin information
- US citizens and Green Card holders, EAD and TN are encouraged to apply
- Chicago, IL area preferred (1-day in office per week)
- Experience with PSA, CRM, or sales-pipeline platforms such as Autotask, ConnectWise, ServiceNow, Salesforce, or HubSpot
- Experience with work-management and Microsoft 365 tools, including Planner, Jira, Asana, Monday.com, SharePoint, Lists, Teams, and Outlook
- Experience administering PlexTrac or a comparable security reporting platform
- Power Automate and/or Power BI experience
- Subcontractor coordination experience
- PMP certification or an equivalent project-management credential
Benefits
- Remote-first work
- Meaningful ownership
- Varied cybersecurity engagements
- Experienced teammates
- Room to improve the systems behind client delivery
- Bonus potential
- Paid training and certifications
- Health and dental coverage
- 401(k)
- Long-term disability
- Conference attendance
Company Overview