Note: The job is a remote job and is open to candidates in USA. Dell Technologies is a technology company that helps organizations transform how they work, live, and play. The Consultant, Technical Account Manager supports Federal customers in disconnected and secure environments, serving as a subject matter expert on data center infrastructure products and solutions while helping implement AI solutions. The role focuses on maintaining technical expertise, building trusted internal and external relationships, and assisting with complex system design and implementation.
Responsibilities
- Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies
- Be independently motivated to continually learn new technologies. Due to Dell’s large breadth of products, we expect our team members to be driven to stay current on existing technologies and continually expand their knowledge horizons
- Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices
- Develop external relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence
- Assist customer and sales team with design, definition, and implementation of complex system requirements
Skills
- 12+ years of related experience in a professional role or equivalent experience
- Must be a US citizen and have an active TS/SCI security clearance with a full scope polygraph
- In-depth troubleshooting knowledge and understanding of Dell PowerEdge servers, specifically in HPC environments
- Intimate knowledge of networking infrastructure, specifically in datacenter environments
- Strong knowledge working in Linux environments (RHEL and Ubuntu) and strong understanding of Dell and vendor diagnostic utilities and their applications
- Customer-facing experience with strong escalation management capability and the ability to work in a high-pressure environment
- Ability to collaborate effectively with vendors and Dell Engineering
- Technical support experience with industry certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, CCNA
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