Note: The job is a remote job and is open to candidates in USA. Kforce hires a Consultant Resource Manager to serve as the on-site liaison supporting consultants on assignment. The role coordinates onboarding, resolves assignment-related issues, monitors consultant performance and compliance, and supports account, operations, and client teams.
Responsibilities
- Serve as POC for on-site consultants and facilitate with Client Services and Operation teams the resolution of issues regarding timecards, human resources, expenses and other corporate administration functions
- Partner directly with Kforce Operations and Client Solutions Team for assignment initiation and onboarding processes for consultants assigned to a specific campus
- Assist dedicated Account Management team members monitoring consultant performance and progress ensuring client expectations are continually being met; i.e. consultant project deliverables, client manager satisfaction, successful project completion, mitigation of unexpected assignment termination, and potential consultant redeployment opportunities
- Partner with Account Management team members, internal Operations Teams, and designated client personnel to coordinate invoice resolution issues, PO usage reporting, and general back-office processes
- Provide feedback to Account Management team regularly regarding status, redeployment, problems, and resolution
- Responsible for customer service efforts related to candidate/client activities including but not limited to quality assurance, follow up, retention, redeployment and extension, lead generation, re-marketing, and assignment end
- Monitors compliance of on-site activities in accordance with contractual obligations and Firm standards
- Track and report performance statistics on assigned projects
Skills
- Ability to prioritize and multi-task in a fast paced, changing environment
- Ability to handle first-line escalated consultant complaints, requests, questions, etc
- Demonstrate strong time management and organizational skills
- Demonstrate leadership, mentoring, and interpersonal skills
- Demonstrate excellent verbal and written communication skills
- Demonstrate excellent analytical and problem solving skills
- Proven experience using ATS, CRM, or similar human capital management applications
- Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook)
- Commitment and adherence to Firm's Core Values
- High School degree or general education degree (GED) and 3-5 years of relevant experience or the equivalent combination of education and experience required
- Experience with, and understanding of, current and emerging human capital management practices, staffing and recruiting, and general human resource principles
- Any human resource or management certification is a plus
Benefits
- Hybrid work environment with flexibility and choice empowered by trust and technology; office occasional approach.
- Expert training.
- Innovative tools.
Company Overview
Company H1B Sponsorship