Note: The job is a remote job and is open to candidates in USA. Consulting Solutions is seeking a Consultant Operations Lead to oversee consultant onboarding while mentoring and coaching Consultant Operations Specialists. The role manages complex onboarding cases, resolves escalated issues, ensures documentation and compliance accuracy, supports audits, and helps improve onboarding processes.
Responsibilities
- Manage a personal caseload of new consultant onboarding, including complex, high-visibility, or escalated assignments, ensuring all required activities are completed prior to the consultant's scheduled start date
- Serve as the team's subject matter expert on onboarding documentation, including contracts, C2C documentation, I-9, E-Verify, and client-specific forms and requirements
- Mentor, coach, and provide day-to-day guidance to Consultant Operations Specialists, including onboarding new team members and reinforcing process and quality standards
- Review and spot-check Specialists' work for accuracy and completeness, providing real-time feedback and coaching to close gaps
- Triage and resolve escalated onboarding issues, delays, or potential compliance concerns, looping in the Director when further escalation is required
- Initiate and track background checks and drug screening through multiple vendors and ensure candidates who do not meet pre-employment screening guidelines are removed from the process following Adverse Action steps
- Monitor outstanding onboarding requirements across the team and proactively drive resolution with consultants, recruiters, and internal teams to protect start dates
- Perform quality control audits of onboarding documentation and system data entry (e.g., ATS, HRIS) to ensure accuracy, completeness, and adherence to client requirements
- Complete and support completion of client and internal audits accurately and by required deadlines; maintain documentation to support client audits and compliance reviews
- Help create and deliver training materials and sessions for Specialists on onboarding processes, systems, and client-specific requirements
- Identify trends in onboarding issues or process breakdowns and recommend improvements to the Director; assist in implementing approved process changes
- Process consultant assignment updates, including pay changes, end-date changes, and offboarding, as needed
- Serve as a backup point of contact for onboarding-related questions and escalations in the Director's absence
- Partner with recruiters, clients, and internal departments to provide ongoing consultant support and care
Skills
- • Bachelor's degree, or equivalent combination of education and relevant experience [Required]
- • 3–5 years of administrative, operations, human resources, staffing, recruiting support, or related experience, including experience handling escalated or complex issues [Required]
- • Proficiency with Microsoft Office 365, including Outlook, Excel, Word, and Teams [Required]
- • Experience working with applicant tracking systems, HRIS, payroll systems, or other business systems [Required]
- • Ability to accurately execute high-volume, detail-oriented work while managing multiple priorities and deadlines, both personally and across a team
- • Strong coaching and mentoring skills, with the ability to give clear, constructive feedback and bring others up to speed on process and quality standards
- • Highly organized with the ability to prioritize own work and the work of others, and to shift priorities when needed
- • Strong sense of ownership, accountability, and follow-through
- • Process and procedure driven with the ability to adapt to client and internal requirements, and to identify where processes need improvement
- • Strong verbal and written communication skills with a customer service mindset
- • Strong problem-solving and critical-thinking skills with the ability to independently identify and resolve escalated issues
- • Ability to work independently while collaborating effectively with consultants, recruiters, and internal teams
- • Ability to securely maintain sensitive and confidential consultant information
- • Strong time management skills and sense of urgency
- • Prior experience informally mentoring, training, or guiding colleagues [Preferred]
- • Experience working in a high-volume, deadline-driven environment [Preferred]
- • Experience with staffing companies and C2C arrangements [Preferred]
- • Experience working in a remote or distributed team environment [Preferred]
Company Overview