Note: The job is a remote job and is open to candidates in USA. Anaqua is seeking a highly motivated and proactive Consultant, IP Services, CX to support our ongoing growth objectives. The Consultant will oversee front office client management for patent and trademark maintenance worldwide, focusing on building strong client relationships and delivering exceptional service.
Responsibilities
- Provide best-in-class support for patent and trademark clients
- Support the sales team during the latter stages of the process to educate clients on the services
- Manage client relationships for new and existing clients
- Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
- Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
- Establish and maintain close working relationships with colleagues and teams across all territories to support a ‘one firm’ service delivery
- Take a commercial approach to develop client relationships
- Monitor docketing
- Deliver data reconciliation
- Provide internal and external software training related to the Services division
- Author and update process documentation
- Engage in continuous process improvements and change management across the business
Skills
- Bachelor's Degree or related experience
- 3+ years of intellectual property experience
- Superb attention to detail, accuracy and strong organizational skills
- Experience MS Office technology (Word, PowerPoint, Excel, etc.)
- Demonstrative proactive client relationship skills
- Ability to multitask and work on multiple complex tasks
- Ability to diligently review various documents and client files
- Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals
- Maintain high levels of confidentiality and professionalism
- Motivated and the ability to work in a fast-paced, team environment
- Ability to work independently and time management
- Paralegal skills and knowledge of Intellectual Property
- Experience in a change management environment is valuable
Benefits
- Hybrid or fully remote work model
- Medical, dental, vision, life, and pet insurance
- 401(k) with company match
- Casual and fun work environment
- 3 weeks of vacation
- 8 company holidays, plus 2 floating holidays
Company Overview