Note: The job is a remote job and is open to candidates in USA. Compass International Holdings is seeking an International Assignment Consultant II for a remote position. The role involves managing the relocation process for international assignees, ensuring compliance with policies, and maintaining relationships with clients and suppliers.
Responsibilities
- Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement
- Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies
- Manage CAD report to ensure Service Status Maintenance compliance and move milestones
- Maintain and enhance relationships with internal Cartus departments and external suppliers
- Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements
- Identify areas of improvement; relating to services, processes and policies
- Recognize, identify and promote opportunities to generate increased revenue
- Participate in special projects as needed
Skills
- Bachelor's degree or equivalent work experience required
- 2-3 years customer service experience required
- Demonstrates ability to be proactive and excel in a fast paced environment
- Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.)
- Exemplary written and verbal communication skills
- Customer advocacy and superior customer service skills
- Clear and concise written and verbal communication skills
- Strategic thinker - strong judgment and decision making skills
- Interpersonal / Influencing skills
- Detail oriented; ability to multitask
- Strong relationship management skills
- Organizational and planning skills
- Proficient in being proactive
- Excellent problem analysis and problem solving ability
- Ability to understand and adapt to customer, client and business needs
- Interest in growth opportunities
- Independent thinker, who also works well in a team
- Cultural awareness
- Innovative and resourceful
- Ability to be flexible
- Manage stress and pressure
- Previous experience with international relocation, living or working abroad
Company Overview