Note: The job is a remote job and is open to candidates in USA. Cartus is a global talent mobility and corporate relocation services company. The Premier Executive Consultant serves as the primary point of contact for senior-level and executive VIP customers, managing domestic and international relocation programs while delivering high-touch, timely service. The role coordinates suppliers, supports customer documentation and reporting, maintains data integrity, and manages executive relocation caseloads.
Responsibilities
- Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement
- Perform exemplary, high-touch service through:
- Timely, proactive communication and caseload management
- Reduction of touch points between customer and suppliers
- Coordination between suppliers to avoid duplication of customer document submission
- 24/7 accessibility
- Assistance with completing customer’s needs assessment and required documentation
- Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move
- Demonstrate knowledge of CARTUS products and services in all interactions with client and customer
- Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards
- Conduct weekly updates with suppliers and support groups servicing assigned caseload
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
- Ensure data integrity in all CARTUS systems
- Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs
- Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive
- Provide data input for client customized reports
- Participate in special projects as needed, including client presentations, client/supplier training
Skills
- * Demonstrated ability to meet/exceed company service goals
- * Clear and concise written and verbal communication skills
- * Strategic thinker -strong judgment and decision making skills
- * Interpersonal/Influencing skills
- * Detail oriented; ability to multitask
- * Innovative and resourceful
- * Flexibility – this is a 24/7 role – further details will be discussed in interview
- * Manage stress and pressure
- * Ability to plan and organize
- * Minimum 3 years in relocation/mobility and Domestic Homesale experience required
- * Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required
- * High level of accuracy and process orientation required
- * Demonstrated ability to problem solve and manage multiple priorities required
- * Strong communication, interpersonal and influencing skills required
- * Proven excellent service history required
- * Demonstrated leadership skills required
- Preference is for both domestic and international experience, but either will be considered
- * Bachelor degree preferred
- * This role is working with executives – experience working with high level executives preferred
Benefits
- Remote work arrangement
Company Overview