Note: The job is a remote job and is open to candidates in USA. Stord is a commerce-enablement technology and fulfillment services company serving leading consumer brands. The Program Manager, Compliance will own and scale enterprise compliance programs across OSHA, EPA, GMP/GDP, DOT, hazmat, and related regulatory frameworks, including audit systems, documentation, reporting, regulatory intelligence, and training governance across Stord’s network.
Responsibilities
- Build and own Stord’s enterprise OSHA compliance program -- designing the written program architecture, establishing network-wide standards, and creating the governance mechanisms that ensure consistent compliance across every facility regardless of size, volume, or operational complexity
- Maintain and update OSHA-required written programs: Hazard Communication, Lockout/Tagout, Respiratory Protection, Emergency Action Plans, Powered Industrial Truck programs, and others as applicable
- Oversee OSHA recordkeeping standards across the network -- establishing recordkeeping protocols, auditing site-level logs for accuracy, and managing 300A summary posting requirements
- Serve as the primary internal resource for OSHA compliance questions, inspection preparation, and citation response -- coordinating with Legal and the Head of HSS on formal agency interactions
- Track OSHA rulemaking, enforcement priorities, and National Emphasis Programs relevant to warehouse and fulfillment operations; update programs proactively
- Develop and maintain OSHA compliance self-assessment tools for use by Regional Managers and Site Managers
- Build and own Stord’s enterprise EPA compliance program -- designing the framework that covers applicable Clean Air Act, Clean Water Act, RCRA, EPCRA, and Tier II reporting obligations across the network and scales as the facility footprint grows
- Maintain environmental compliance calendars for all sites, ensuring permit renewals, required inspections, and mandatory reporting deadlines are met without exception
- Manage Spill Prevention, Control, and Countermeasure (SPCC) plans and storm water pollution prevention programs where applicable
- Coordinate with Facilities and Operations on environmental requirements triggered by site construction, expansion, or changes in chemical inventory
- Serve as the point of escalation for environmental incidents, regulatory notifications, and corrective actions related to EPA-regulated activities
- Monitor EPA regulatory changes and enforcement activity relevant to Stord’s operations; assess impact and update compliance programs accordingly
- Build and own Stord’s enterprise GMP and GDP compliance programs -- designing the standards, SOPs, and qualification frameworks that enable Stord to onboard and serve regulated customers at scale across health, wellness, supplement, and pharmaceutical-adjacent accounts
- Develop and maintain GMP/GDP-aligned SOPs, documentation standards, and control requirements applicable to regulated fulfillment operations
- Lead readiness activities for GMP and GDP customer audits and third-party certifications -- managing pre-audit assessments, coordinating site preparation, and tracking corrective action plans post-audit
- Partner with Sales, Customer Success, and Operations to assess GMP/GDP requirements for new customer onboarding and ensure facilities are qualified before regulated product is received
- Maintain working knowledge of FDA guidance, NSF, and other applicable standards that intersect with Stord’s customer base and product handling requirements
- Build and maintain a GMP/GDP compliance library: training materials, audit checklists, SOP templates, and certification documentation for use across the network
- Build and own Stord’s enterprise Hazardous Materials compliance program -- designing the program for our fulfillment locations, OSHA Hazard Communication, EPA chemical reporting, and state-specific requirements across the full facility network
- Maintain the enterprise Hazmat program: classification standards, handling and storage requirements, labeling, SDS management systems, and spill response frameworks
- Establish and maintain Hazmat acceptance criteria and screening processes to ensure sites are equipped to handle regulated materials received from customers
- Coordinate Hazmat compliance requirements with Transportation, Operations, and Facilities during new site launches, customer onboarding, and facility modifications
- Manage DOT compliance requirements for sites involved in the outbound transportation of regulated materials, including proper shipping papers, packaging, and labeling standards
- Architect the enterprise internal compliance audit program from the ground up -- establishing audit scope, methodology, scoring frameworks, and corrective action workflows that give the organization a consistent, repeatable mechanism for identifying and closing compliance gaps
- Conduct or coordinate compliance audits across the network, producing written findings, risk ratings, and actionable corrective action plans for site and regional leaders
- Manage the enterprise corrective action tracking system for compliance findings, ensuring closure within defined timelines and verifying effectiveness
- Prepare the network for external regulatory inspections and customer audits -- developing site-readiness checklists, conducting pre-audit walkthroughs, and providing on-site support during inspections where required
- Maintain an inspection and audit calendar for all sites, tracking regulatory visit history, findings, and corrective action status in a centralized compliance management system
- Produce regular compliance performance reporting for the Head of HSS and senior leadership, including audit scores, open findings, and trend analysis
- Establish and operate a systematic regulatory intelligence function -- monitoring federal and state activity across OSHA, EPA, FDA, and DOT to identify proposed rules, final rules, and enforcement trends before they affect Stord’s operations
- Translate regulatory changes into policy updates, program revisions, and implementation plans; communicate impacts clearly to the Head of HSS, Regional Managers, and site teams
- Own Stord’s compliance policy library: drafting, reviewing, updating, and version-controlling all compliance-related policies and written programs
- Serve as subject matter authority for compliance questions from Regional Managers, Site Managers, Operations, Legal, and Customer Success
- Contribute compliance expertise to new site launch processes, automation deployments, and major operational changes to ensure regulatory requirements are built in from the start
- Build the enterprise compliance reporting infrastructure from the ground up -- designing the metrics framework, data architecture, and dashboard suite that give the Head of HSS and senior leadership a real-time, accurate view of compliance performance across the network
- Define the enterprise compliance KPI set selecting the leading and lagging indicators that most accurately represent program health, regulatory risk, and operational compliance posture -- and ensuring those metrics are collected consistently across all sites
- Design and own compliance dashboards that surface OSHA recordable rates, audit scores, corrective action aging, training completion rates, certification status, and regulatory inspection outcomes in a format that is actionable at the executive, regional, and site levels
- Build data collection standards and reporting protocols across the network -- establishing how compliance data is captured, validated, and submitted from sites and regions to ensure the enterprise view is reliable and comparable
- Develop regular compliance performance reporting cadences for the Head of HSS, Operations leadership, and the Safety and Security Steering Committee -- translating raw data into clear narratives, trend analysis, and risk-flagged summaries that drive decisions
- Identify systemic compliance risks and program gaps through data analysis -- surfacing patterns across sites, regions, and regulatory domains that individual site or regional reports would not reveal in isolation
- Partner with Operations, Finance, and Technology to integrate compliance data into broader business reporting platforms, ensuring compliance metrics are visible alongside operational and financial performance indicators
- Maintain a compliance metrics library and reporting archive that provides the organization with historical performance data, audit trails, and the documentation needed to demonstrate program maturity to regulators, customers, and insurers
- Build the enterprise compliance training architecture: designing the training matrix, specifying required topics, applicable employee populations, delivery methods, and completion frequencies across all regulatory domains -- the standard that governs what compliance training looks like at every Stord site
- Develop compliance training content and supporting materials for use by site and regional teams -- including written programs, quick reference guides, audit checklists, and SOP templates
- Govern training completion compliance across the network through record audits and gap reporting; escalate systemic deficiencies to Regional Managers with a remediation timeline
- Build and maintain a compliance resource library accessible to site and regional HSS teams, enabling consistent program delivery without requiring centralized instruction
Skills
- 7+ years of experience in regulatory compliance, EHS program management, or a related discipline in a warehouse, fulfillment, manufacturing, or logistics environment
- Demonstrated expertise across multiple regulatory domains -- OSHA, EPA, and GMP/GDP -- with hands-on program ownership experience in each
- Experience managing compliance programs across a multi-site network, including audit program design and regulatory agency interaction
- Track record of translating complex regulatory requirements into practical, scalable operational programs
- Deep working knowledge of OSHA General Industry standards, recordkeeping requirements, and enforcement processes
- Strong familiarity with EPA compliance obligations applicable to warehouse and fulfillment operations, including Tier II, SPCC, and RCRA
- Working knowledge of GMP and GDP standards as they apply to regulated fulfillment, distribution, and third-party logistics
- Experience with DOT Hazmat regulations (49 CFR) governing the handling, storage, and transportation of regulated materials
- Proficiency with compliance management systems, audit platforms, document control tools, and regulatory tracking resources
- OSHA 500 or OSHA 30-hour General Industry required
- CSP, ASP, or equivalent safety certification preferred
- CHMM (Certified Hazardous Materials Manager) or equivalent preferred
- REHS, REM, or equivalent environmental compliance credential a plus
- GMP/GDP auditor certification or equivalent regulated industry compliance credential preferred
- Advanced OSHA coursework preferred
- A regulatory expert, not a generalist -- you have deep knowledge in at least two of the core compliance domains and the intellectual curiosity to go deep in the others
- A program architect -- you build compliance infrastructure that scales across dozens of sites without requiring your personal presence at each one. Your programs are self-sustaining by design
- Proactive and ahead of the curve -- you're tracking rulemaking before it becomes a requirement and updating programs before an inspector identifies the gap
- A credible advisor -- Regional Managers and site teams bring you their hardest compliance questions because you give clear, practical answers grounded in the actual regulation
- Detail-oriented without losing the thread -- you can manage a 30-site audit calendar and still see the systemic risk patterns that individual findings represent
- A strong written communicator -- your policies are readable, your audit reports are actionable, and your regulatory summaries make complex requirements understandable to operators
Company Overview