Note: The job is a remote job and is open to candidates in USA. Interactive Resources - iR is offering an opportunity to build a career in employee benefits and compliance. The Compliance Account Manager will serve as a primary contact for brokers and employer clients, coordinate Health & Welfare compliance services, review documentation, track deadlines, and resolve client questions while building strong professional relationships.
Responsibilities
- Serve as a primary point of contact for assigned brokers and clients
- Coordinate compliance services from start to finish and keep projects moving toward completion
- Review client and plan information for accuracy, completeness, and consistency
- Maintain accurate client and service information across internal systems
- Track deadlines, renewals, outstanding information, and service status
- Prepare, process, and review Health & Welfare compliance services, including plan documents and nondiscrimination testing
- Communicate compliance information clearly and professionally to clients and brokers
- Respond to questions and requests, research answers when needed, and follow issues through to resolution
- Identify missing, inconsistent, or incomplete information and determine the appropriate next steps
- Recognize potential compliance concerns and collaborate with the appropriate team members to address them
- Build strong relationships with brokers, clients, and internal teams
- Participate in team meetings, training, and departmental projects
- Identify opportunities to improve processes and create a better experience for clients and broker partners
Skills
- • Detail-oriented: You catch the things others might miss
- • Curious: You want to understand the “why,” not just complete the task
- • Organized: You can manage multiple deadlines without losing track of the details
- • A problem solver: You're willing to research and dig deeper to find the right answer
- • Accountable: You follow through and take ownership of your work
- • Client-focused: You genuinely enjoy helping people and building relationships
- • A strong communicator: You can explain information clearly and professionally
- • Adaptable: You're comfortable learning new systems, processes, and regulations
- • Team-oriented: You know when to work independently and when to ask for help
- A working knowledge of employee benefits or Health & Welfare compliance is preferred, but we understand that the right candidate may not have extensive compliance knowledge coming into the role
Benefits
- Remote work arrangement (preferred for Florida and Georgia candidates)
- Training and ongoing support
- Training and ongoing development will be provided
Company Overview