Note: The job is a remote job and is open to candidates in USA. The Democratic National Committee is seeking a Community Analyst to provide frontline support for its technology data and products while supporting members of the Democratic data ecosystem. The role focuses on user support, training, documentation, state party relationship management, and gathering feedback to improve products and workflows.
Responsibilities
- Best in class user support. Answer and troubleshoot technical questions from users (Presidential and down ballot campaigns, state parties, sister committees) about our tools, products and datasets, via a customer support queue in Zendesk. Participate in a Community on call rotation to support users and stakeholders outside of business hours, as needed, and more regularly in even years
- Training & skills development. Partner with our product team on training, communication, and rollout of new features and datasets for our data warehouse and tech products. Facilitate virtual (and occasional in-person) training on complex technical concepts and tools to a wide range of technical expertise
- Ensure documentation and usability of products. Maintain up-to-date and relevant documentation of DNC tech and data products and processes, including creating new content as necessary
- State Party relationship management. Build collaborative relationships with state party data staff, including holding regular 1:1s, troubleshooting voter file issues, and responding to and advocating for state party needs
- Intake and share user feedback and insights. Be a partner to our community of users, proactively gathering feedback and identifying common problems that we can solve through automation or iteration. This team is responsible for facilitating a profound feedback loop between us and our community of users, in addition to ensuring our tools and products are well documented and utilized
- Other duties as assigned to support the department and the DNC's mission
Skills
- Experience in an externally-facing role (i.e. user, customer, or volunteer-facing roles)
- Proven track record of thriving in a fully remote environment with strong asynchronous habits (over-communicating status updates, asking questions in open channels, maintaining personal workflows)
- A basic understanding of SQL, or any other language efficient for analyzing large datasets
- A desire to change politics for the better, support the Democratic Party, and secure the future of our country
- Experience working on a political campaign or at a state party or political tech organization, working with the voter file is a bonus!
- Experience using VoteBuilder, bonus for other types of organizing tools
Benefits
- Generous paid time off, including federal holidays and open leave
- Health and dental insurance for employee and dependents; 90% paid by the DNC, 10% paid by employee
- Supplementary vision plans available to employees for purchase
- Up to a 5% employer match DNC 401(k) plan
- Pre-tax flexible spending account benefits available to employees and dependents
- Fully remote work arrangement
Company Overview