Note: The job is a remote job and is open to candidates in USA. Gigstreem is a leading U.S.-based Internet Service Provider delivering technology solutions to residential and commercial clients nationwide. The Community Account Manager serves as the primary partner and brand ambassador for assigned residential properties, managing relationships, property experience, account growth, reporting, and client engagement. The role also includes regional travel, staff training, resident events, and collaboration with internal teams to resolve issues and drive customer satisfaction.
Responsibilities
- Serve as the primary point of contact and face of Gigstreem for assigned properties
- Build and maintain strong, long‑term relationships with property managers, leasing teams, and ownership groups
- Act as a trusted advisor by providing education, guidance, and ongoing support to property teams to ensure a seamless and positive internet experience for residents
- Proactively monitor the overall property and resident experience, identifying trends or concerns before they escalate
- Partner closely with internal teams to quickly resolve issues, communicate updates, and ensure follow‑through
- Implement strategies that drive resident satisfaction, adoption, and long‑term property success
- Collaborate with the Business Development team to identify opportunities for account expansion, including up‑selling, cross‑selling, and introducing new products or services
- Support renewal discussions by reinforcing value, performance, and results at the property level
- Prepare and deliver regular, clear, and insightful reports to clients using internal ticketing data, analytics, and customer satisfaction metrics
- Translate data into meaningful insights that help properties understand performance, trends, and improvement opportunities
- Communicate effectively internally and externally on key account topics, risks, and opportunities
- Conduct regular in‑person property visits to strengthen relationships, train on‑site teams, and ensure operational success
- Lead staff trainings and host resident events to drive awareness, engagement, and overall satisfaction with Gigstreem services
- Manage multiple tasks and deadlines simultaneously while remaining organized and detail‑oriented
- Collect, interpret, and analyze complex information to support decision‑making
- Communicate effectively with a diverse population of clients, residents, and internal team members
- Travel regionally up to 50%, including on‑site property visits and events
Skills
- This position requires strong written and verbal communication skills, excellent time management, and a solutions‑oriented mindset
- Moderate regional travel is required within your designated territory
- Strong organizational and time‑management skills: Ability to manage multiple accounts and priorities simultaneously while coordinating effectively with internal stakeholders
- Reporting & analytical skills: Comfortable analyzing performance metrics, customer feedback, and operational data to inform decisions and recommendations
- Presentation & meeting leadership: Confident leading property meetings, presenting performance reviews, and addressing escalations professionally and calmly while advocating for both the client and Gigstreem
- Product expertise & continuous learning: Develop and maintain a deep understanding of Gigstreem's products, systems, and processes; deliver effective training to property teams to ensure strong adoption and utilization
- Professional presence: Personable, polished, and composed, able to build trust quickly and represent Gigstreem with credibility at all times
- Manage multiple tasks and deadlines simultaneously while remaining organized and detail‑oriented
- Collect, interpret, and analyze complex information to support decision‑making
- Communicate effectively with a diverse population of clients, residents, and internal team members
- Travel regionally up to 50%, including on‑site property visits and events
Benefits
- Health Insurance
- Vision insurance
- Dental insurance
- Long Term Disability
- Life Insurance
- Paid Time Off
- Monthly Cell Phone Reimbursement
- Remote work
Company Overview