Note: The job is a remote job and is open to candidates in USA. Higginbotham is seeking a Commercial Lines Account Executive, Program Administration to provide commercial insurance account management, operational coordination, and client service support. The role manages a select book of accounts, coordinates workflows and service delivery, supports team members, monitors compliance with service standards, and contributes to training, quality control, and process improvement.
Responsibilities
- Maintains and services a select book of commercial insurance accounts
- Provides prompt, accurate, and professional service to clients, producers, carriers, and internal team members
- Supports producers with account servicing activities, renewals, proposals, and coverage- related requests
- Prepares proposals, applications, summaries of insurance, and related client documentation
- Coordinates with clients and carriers regarding renewals, remarketing efforts, policy changes, and service requests
- Maintains accurate electronic documentation and account records
- Supports timely follow-up and completion of outstanding service and renewal items
- Assists in educating clients regarding coverage, audit procedures, exclusions, and exposures as appropriate
- Escalates complex technical coverage questions and large account strategy concerns to the Program Director as appropriate
- Provides day-to-day support and guidance to Account Managers and Customer Service Managers (CSMs)
- Help coordinate workflow priorities and monitor service timelines across the team
- Supports adherence to agency service standards, workflows, and Standard Operating Procedures (SOPs)
- Assists in maintaining accountability for timely follow-up, documentation, and client service expectations
- Monitors workflow activity and service timelines within agency systems to support SLA compliance
- Serves as a resource for resolving operational and service-related issues
- Assists with onboarding, training support, and workflow consistency for team members
- Participates in candidate interviews and provides hiring feedback to leadership
- Conducts periodic file reviews and workflow audits to support quality control and compliance standards
- Coordinates PTO coverage planning and workload balancing to help ensure continuity of service
- Reviews operational reporting and workflow activity to identify trends and improvement opportunities
- Collaborate with leadership on process improvement initiatives and service enhancements
- Helps promote a positive, collaborative, and team-oriented service environment
- Partners closely with the Director of Service Delivery & Compliance to support operational consistency, service standards, and compliance expectations
Skills
- 8+ years of Commercial Property & Casualty Insurance experience required
- Active General Lines or Property & Casualty license required
- Proficiency in Microsoft Excel, Outlook, Word, and related business applications
- Ability to lift 25 pounds
- Repeated use of sight to read documents and computer screens
- Repeated use of hearing and speech to communicate on telephone and in person
- Repetitive hand movements, such as keyboarding, writing, 10-key
- Walking, bending, sitting, reaching and stretching in all directions
- Leadership, workflow coordination, or operational support experience preferred
- Applied Epic experience preferred; experience with comparable Agency Management Systems (AMS) acceptable
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Prescription drug coverage
- 401K
- Equity incentive plan
- Multiple supplemental benefits for physical, emotional, and financial wellbeing
- Employee Wellness Program
- Company paid holidays, plus PTO
Company Overview