Note: The job is a remote job and is open to candidates in USA. SMPLY Brands is a U.S. manufacturer and distributor of wipes, paper towels, napkins, and tissue products serving homes and facilities nationwide. The Commercial Operations Coordinator supports order fulfillment, logistics coordination, and supply chain execution by processing orders, preparing shipping documentation, coordinating carriers and warehouses, tracking shipments, maintaining records, and supporting reporting and continuous improvement.
Responsibilities
- Process and validate customer purchase orders across multiple intake channels with accuracy and timeliness
- Prepare and distribute shipping documentation — including bills of lading (BOLs) and packing lists — for outbound freight
- Coordinate scheduling between warehouse locations and freight carriers, and confirm execution on both sides
- Monitor and track shipments in transit; resolve or escalate exceptions promptly
- Maintain complete, accurate order records through delivery confirmation and closure
- Support billing accuracy through timely and correct order completion
- Produce recurring operational and logistics reports, and support continuous improvement of reporting processes
- Assist with inbound receiving coordination and related documentation
- Communicate professionally with warehouses, carriers, and internal teams throughout the order lifecycle
- Contribute to process documentation and continuous improvement as the function grows
- Support special projects and new program launches as the business expands
Skills
- 2–5 years of experience in logistics coordination, supply chain, order management, fulfillment, or customer operations — or a comparable record of accurate, high-volume administrative work
- Exceptional attention to detail and consistent follow-through
- Strong written and verbal communication for daily coordination with external partners and internal teams
- Proficiency with Microsoft Excel and spreadsheets
- Organized, dependable, and able to manage many open items at once without close oversight
- Ability to prioritize and stay organized in a deadline-driven environment
- A proactive, team-first communication style — you close loops and keep people informed
- Sound judgment about when to proceed, when to ask, and when to escalate
- A full-time, salaried position — Monday through Friday, standard business hours
- This role can be based near our Franklin, Tennessee headquarters — in the greater Nashville area — or in the Tulsa, Oklahoma area, where part of our operations team is based
- We are open to hybrid or remote arrangements for the right candidate
- Wherever you sit, expect structured business-hours work, close day-to-day collaboration with operations leadership, and periodic travel for team sessions and training
- Experience in manufacturing or distribution environments is a plus
- Experience with ERP, CRM, order management (OMS), or EDI systems is a plus
- Preference for Franklin, TN or Tulsa, OK, with openness to hybrid or remote arrangements; periodic travel for team sessions
- Associate's or bachelor's degree in business, operations, logistics, or a related field a plus, but not required — we hire for habits and trajectory
Benefits
- Openness to hybrid or remote arrangements
- Structured onboarding and direct training with experienced operations leadership
- A defined path to increased responsibility, title growth, and compensation progression
- A collaborative, down-to-earth team culture where good work gets noticed
Company Overview