Note: The job is a remote job and is open to candidates in USA. Watchmaker Genomics is seeking a Commercial Operations Associate Director to optimize commercial operations and lead a team of sales operations professionals. The role oversees CRM optimization, analytics, process improvement, sales enablement, forecasting, compensation administration, and cross-functional commercial initiatives.
Responsibilities
- Manage, mentor, and develop a team of direct reports responsible for core commercial operations functions, including CRM management, sales reporting, compensation tracking, quoting and pricing processes and data integrity
- Oversee and optimize the Salesforce CRM platform processes, ensuring data integrity, system adoption, and user training
- Standardize sales reporting, quoting and pricing analytics, and forecasting to deliver actionable insights to sales leadership and commercial teams
- Ensure simple, actionable and accurate reporting is in place to track commercial KPIs, in close partnership with Commercial Leadership
- Administer sales compensation plans, including calculation, tracking, and reporting to ensure alignment with company goals and accurate incentive payouts
- Manage sales process improvement initiatives, including pipeline management, deal flow optimization, and adherence to best practices across the sales organization
- Manage the integration of CRM (Salesforce) data with ERP systems to ensure seamless data flow and accurate cross-platform reporting
- Establish and maintain robust data hygiene processes across CRM and ERP systems, ensuring consistent, accurate, and reliable commercial data management
- Serve as the primary point of contact for troubleshooting ERP data issues related to sales operations and coordinate with IT to resolve integration discrepancies
- Design and deliver training programs and tools to enhance the effectiveness and productivity of the commercial organization
- Collaborate closely with Marketing, Finance, Technical Support, Product Management, and IT teams to align processes, reporting, and strategic initiatives
- Support strategic planning and budgeting activities by providing accurate sales forecasts, market trend analysis, and customer insights
- Identify opportunities to leverage technology and automation to streamline operations and improve team productivity
Skills
- The candidate should have a bachelor's degree with at least 5 years of experience in sales operations, commercial analytics, or related roles
- Strong experience with CRM systems, preferably Salesforce, including customization, analytics, and user training
- Proven ability to manage complex sales compensation programs
- Advanced proficiency in Excel and experience with analytics and visualization tools such as Tableau, Power BI, or equivalent
- Demonstrated track record of process improvement and driving operational efficiencies
- Ability to multitask, perform consistently under pressure, and meet deadlines
- Strong interpersonal and communication skills with the ability to effectively interface across multiple departments
- Self-motivated, proactive, and capable of independent decision-making
- Bachelor's degree in Business Administration, Finance, Marketing, or a related field required
- 5-10 years experience in sales operations or commercial analytics
- Experience in biotech, life sciences, and start-up environments is highly desirable
- MBA or advanced degree preferred
- Salesforce Administrator Certification preferred
Benefits
- Bonus
- Equity
- Flexible Time Off and holidays
- Employer covers 75% of the base medical plan with buy-up options
- EAP (employee assistance program)
- Employer-paid dental
- Employer-paid vision
- Employer-paid $25,000 life/AD&D policy
- Paid parental leave
- 401(k) retirement plan with a 4% match
- Open to remote
Company Overview