Note: The job is a remote job and is open to candidates in USA. Allegion Access Technologies LLC is hiring a Collections Administrator to manage collection processes, resolve outstanding payments, and maintain accurate customer account information. The role handles account escalations, lien requests, customer communication, and coordination with internal teams to support effective collections.
Responsibilities
- Review and action incoming correspondence related to collections and customer accounts
- Process returned mail and update customer account information, including email addresses
- Maintain and update account blocks in ERP with proper documentation in accordance of SOX guidelines to ensure accurate tracking of account statuses
- Review overdue accounts flagged for escalation to third-party collection agencies to ensure adherence to Allegion credit policy
- Prepare legal letters (notice of default) to customers prior to escalation to collection agency
- Examine customer records to ensure non-payment status before account escalation
- Upload account records into 3rd party agency portal for placement
- Examine customer accounts on case-by-case basis to ensure projects have been completed and paid for before signing lien waivers in accordance with company policies
- Communicate status of lien requests to subcontractors, vendors and stakeholders
- Provide Notary Public services as needed
- Collaborate with internal departments (customer service, sales, credit, cash application, logistics) to resolve deduction issues and improve collection processes
- Communicate effectively with internal and external customers to resolve disputes and facilitate payments
- Support management with reporting, engagement activities, and project management related to collections
- Work independently in a remote environment while achieving performance goals
Skills
- Strong organizational and time management skills, excellent communication abilities, and proficiency in spreadsheets, particularly Excel
- Detail-oriented and organized to handle a high-volume workload
- Self-starter who takes initiative and ownership of assigned duties
- Motivated to drive results, adaptive to change, and a dependable team member
- Experience: 1- 3 years' experience in collections, credit adjustments, dispute management, or related fields in a manufacturing or distribution environment with heavy transactional volume beneficial but not required
- Education: A Bachelor's degree in accounting, business, or a related field is beneficial but not required
- Proficiency in Spanish or French is a plus
Benefits
- Flexible remote work arrangement, with occasional on-site visits as needed based on the role.
- Investment in professional development.
- Generous paid time off.
- Health, dental and vision insurance coverage.
- Competitive Paid Time Off.
- 401K plan, which currently offers a 6% company match and no vesting period.
- Health Savings Accounts – tax-advantaged savings account used for healthcare expenses.
- Flexible Spending Accounts – tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.
- Disability Insurance – Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury.
- Life Insurance – term life coverage with the option to purchase supplemental coverage.
- Tuition Reimbursement.
- Voluntary Wellness Program – complete wellness activities and earn monetary rewards.
- Employee Discounts through Perks at Work.
- Community involvement and opportunities to give back.
- Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching.
Company Overview