Note: The job is a remote job and is open to candidates in USA. Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces that need staffing support. The Collections Account Manager will manage billing relationships for major workplace customers by resolving billing issues, collecting past-due balances, managing payments, and improving billing processes.
Responsibilities
- Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments
- Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them
- Navigating negotiations and evaluate tradeoffs between risk mitigation and growth potential when making decisions
- Resolving customer invoice disputes and other billing-related issues
- Managing customer payments and remittances
- Building trust with providers and healthcare executives through strong financial acumen
- Clearly articulating the billing processes and educate stakeholders on invoicing procedures
- Gathering and relaying feedback to improve billing systems and processes
- Collaborating with internal teams to execute billing-related initiatives and trials
Skills
- •NOTE: This is an active job posting for US candidates. There is a separate posting for non-US candidates on the Clipboard Careers page.•
- • A reliable laptop/desktop (no Chromebooks or Linux OS)
- • Minimum 20 Mbps wired internet connection
- • Wired headset for clear communication
- • A quiet, distraction-free workspace
- • Stable power and internet connectivity
Benefits
- Unlimited PTO
- Fully remote
- Opportunity to make a significant impact with healthcare customers
Company Overview